Remote Travel Sales and Support Agent

by Chris Durst Sept. 16, 2024

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Princess Cruises (part of Carnival Corporation), has posted a Remote Travel Sales and Support Agent job to their careers page, and travel industry experience is NOT REQUIRED!

Paid training. Equipment provided.

This position is 100% remote and is open to candidates from all US states EXCEPT AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, and WY.

Their next class date is scheduled for November 4, 2024, so get your applications in quickly.

In this role, you will take inbound calls from Travel Agents (and direct guests, when applicable) interested in booking cruise vacation while using professional sales techniques on every call to make a reservation and enhance guest’s experience.

Among the requirements are, 1 year experience in sales and customer service, excellent communication skills, computer proficiency, and amazing organizational abilities.

The posted pay rate for this position is $17 per hour base, plus sales-driven bonuses.

BONUS OPPORTUNITY: $250.00 bonus for the first two months upon successful completion of training. Once agents complete training and are taking calls they will receive a guaranteed $550.00 bonus or actual bonus based on their sales – whichever is higher (First month only) – less applicable US federal and state taxes.

Benefits include all the usual, PLUS cruise and travel privileges for you and your family.

Following are excerpts from the Remote Travel Sales and Support Agent job posting:

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We’re looking for amazing Travel Sales and Support Agents to fill this role. You’ll be responsible for selling Princess North American products to Travel Advisors (and direct guests, when applicable) and providing service support for incoming calls from Travel Advisors (and direct guests, when applicable) as well as internal colleagues from various departments. The agent will drive sales and meet monthly individual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer service. The person will work closely with Sales Coaches alongside a team of sales agents to support the overall department goals. This is an agile position expected to meet and reach to the changing needs of customers and the business. The Reservation Sales and Support Agent serves as a subject matter expert on products, policies and programs.

Here’s a summary of what Princess is looking for in its Travel Sales and Support Agent. Is this you?

Responsibilities

Take inbound calls from Travel Agents (and direct guests, when applicable) interested in booking cruise vacation while using professional sales techniques on every call to make a reservation and enhance guest’s experience.
Navigates a fast-paced, high call volume Contact Center team environment while communicating with guests, Travel Advisors and internal employees with regards to cruise vacation reservations.
Evaluates callers’ needs and responds to questions and requests, while maintaining attention to detail and accuracy to provide excellent customer service to the caller.
Ability to use multiple systems and resources simultaneously to assist with creating and servicing bookings and answering questions.
Ability to consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals. Achieve monthly Key Performance Indicators for Direct Sales department.
Check and respond to Team chats and e-mails, and relaying messages accurately and promptly as well as attending and actively participating in daily team meetings or relevant sales trainings to ensure appropriate sales techniques are being used and accurate information is being communicated to direct and TA customers.
Maintain high ethical standards and professionalism while multitasking and prioritizing as necessary to meet travel advisor and guests’ needs.
Provide back-up assistance to fellow team members in their absence.
Adhere to all required company initiatives, department-specific policies (including work schedule) and procedures during daily operations, such as information retention and mandatory training.
Ensure compliance with all legal and legislative regulations that pertain to the job, including company and department-specific policies.
Assist on special projects and other job-related functions as assigned by Coach or Manager.
Ability to speak with Travel Advisors in a professional business to business perspective as they are more knowledgeable than direct guests.
Additional duties as assigned by supervisor or manager.

Requirements

Bachelor’s degree (B.A.) from four-year college or university or equivalent combination of education and experience preferred.
One (1) year experience in positions in the area of sales and customer service
Experience working in a high-volume call center is preferred
Experience in the travel and hospitality industry preferred.
Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
Must be able to work independently and be self-motivated since you will be working from home.
Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.
Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.
Self-motivated, coachable and a logical thinker.
Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position can be 100% fully remote, US Only(please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WY)

BONUS OPPORTUNITY: $250.00 bonus for the first two months upon successful completion of training. Once agents complete training and are taking calls they will receive a guaranteed $550.00 bonus or actual bonus based on their sales – whichever is higher (First month only) – less applicable US federal and state taxes.

What You Can Expect:

Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives

Base Hourly Range: $17.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.

Hourly pay is $17.00 per hour plus sale-driven bonuses! All positions are full time and work schedules will include at least 1 weekend workday per week. Work shifts will be between the hours of 6AM to 7PM PST. Work schedules are subject to change based on department needs.

Our next class date is scheduled for November 4, 2024. Paid training will be conducted remotely and will last approx. 3 weeks. Training hours will be Monday – Friday from 8:30am – 5:15pm PST. We ask that you commit to the first 90 days of employment without any time off needs.

If you are selected as a Travel Sales and Support Agent, Princess Cruise Lines will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:

Must have high-speed cable or fiber optic internet (satellite, dial-up or mobile internet will not work)
Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS up
Must not have a data cap
Must have computer hard-wired to the modem.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Travel Sales and Support Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!