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by Chris Durst Sept. 24, 2024
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Boulevard, a tech company that specializes in platforms for spas, salons, barbershops, and medspas, has posted a Remote Customer Support Specialist position to their careers page.
In this role, you will be working with business owners, service providers, front desk users, and others. Using live chat, email, phone, and screen sharing, you’ll troubleshoot, train and provide customer support, and may be working with up to 5 customers at a time.
Open to candidates from the United States EXCEPT for those residing in NY and CA.
Applicants should have at least 3 years of customer service experience (ore tech support), be really comfortable with technology, be an amazing multi-tasker, and a versatile communication style.
The posted pay rate for this role is $65,000 + a 10% annual bonus.
Benefits are comprehensive and include medical, dental, vision, life, 401(k), and more.
Following are excerpts from the Remote Customer Support Specialist job posting:
The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. The Support Specialist is the first line of communication for customers reaching out for assistance. Customer satisfaction is never sacrificed while meeting service-level expectations. From business owners, front desk users, or service providers, you’re available to answer their questions through multiple contact channels. Your assistance to all Boulevard platform users directly drives our immediate success as well as our continuous improvement and long-term growth.
What you’ll do here:
- Understand, anticipate, and empathize with customer’s needs before digging in to provide resolutions.
- Collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support.
- Follow a structured team schedule and the guidelines of our quality program to ensure consistent and reliable support.
- Assist up to five customers simultaneously via live chat and provide support via emails, phone calls, and screen sharing.
- Give life to our Boulevard values by personifying the brand in every interaction and delighting customers.
- Identify process and product improvements and work with internal teams to improve the overall customer experience.
- Provide remote troubleshooting for hardware devices and mobile applications.
- Delve into our customers’ business needs by assisting with reporting inquiries, identifying discrepancies, and suggesting reporting solutions.
- Become an industry expert. Learn our customers’ business needs and effectively communicate technical solutions to a diverse and creative audience.
- Collaborate with Finance, Engineering, Product, and other Customer Experience teams.
What you’ll need to thrive:
- Experience: 3+ years working in a customer service, operations, or tech support role, OR 3+ as a leader at a self-care business
- Flexibility: Boulevard is a tech company with customers doing business around the clock; team members may occasionally work extended days as needed and provide on-call coverage on holidays.
- Technical Expert: You’ll learn Boulevard’s technology platform, explain the system to customers of varying technical savvy, and apply critical thinking and creative problem-solving each day.
- Curiosity: You enjoy uncovering the ‘why’ behind how things work and problem-solving.
- Let’s-do-this energy: Bring your customer service hat, share your love of change and challenge, and jump into our entrepreneurial, fast-paced environment.
- Multi-tasking: Help Chat is second nature for you. Quality isn’t sacrificed for speed and efficiency.
- Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure.
- Solution-based Thinking: Identify opportunities to improve customer experience.
- High EQ: You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit.
How we’ll take care of you:
*This role is ineligible for residents of CA, and NY*
Your starting budgeted cash compensation for this role is $65,000 + a 10% annual bonus. This total compensation range is subject to change, and there is always room for growth and advancement.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you – Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
- We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
- Take a break whenever you need with our flexible vacation day policy.
- Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
- Family planning resources and specialized support programs.
- Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
