by Chris Durst June 7, 2022
Highmark is a national health organization that includes Blue Cross Blue Shield insurers.
The company is rated 3.9 out of 5 stars on Glassdoor, with past and present employees citing good pay, benefits, and corporate culture among their reasons for liking the company. (Not everyone does, of course.)
Currently, Highmark Health has over 700 remote openings listed on their careers page.
Some of those openings are for Customer Service Reps (details below). But many job categories are represented:
- Nursing
- Tech
- IS/IT
- Administrative Services
- Facilities Management & Real Estate
- Direct Patient Care Providers
- Finance
- Emergency Services
- Business Analysis/Reporting
- Clinical Services
- Project_Management
- Pharmacy
- Sales/Account Management
- Strategic Planning/Corp Development
- Customer Service
- Intern
- Procurement
- Provider Services
- Human Resources
- Communications
- Marketing/Advertising
- Medical Records
- Research
- Audit & Compliance
- Product Development
- NY Bargaining Unit
- Change Management
- Consulting
- Actuarial Services
- Legal
- Claims
- Government Affairs
- Development Program
- Data Science
- Vendor Management
- Education
- Other
Here’s what the company has posted about their work from home Customer Service Representative role:
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
ESSENTIAL RESPONSIBILITIES
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
- Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
- Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
- Other duties as assigned or requested.
EDUCATION
- Required – High School Diploma/GED
EXPERIENCE
- Required – 1-3 years experience in customer service or call center environment
LICENSES or CERTIFICATIONS
- Required – None
SKILLS
- Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
- Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
- Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
- Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
- Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
- Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
CLICK HERE to see the Customer Service Rep job posting.
To SEE ALL REMOTE OPENINGS START HERE, then > from the “Location” drop-down menu, select “Remote”, then > scroll down and click the “View Jobs” button.
For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your next steps toward working from home!
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