Amazon is Hiring! Remote Customer Support Specialist

Amazon Remote Customer Support Specialist Luxury Stores

by Chris Durst March 5, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Amazon has posted a new Remote Customer Support Specialist job in their Luxury Stores division.

In this role, you’d act as a “brand ambassador” for Amazon Luxury Stores, helping customers via email, phone and chat.

The posted pay rate is $19/hr. Benefits appear to be broad.

No college is required.

Amazon usually provides a laptop for its employees. However, that benefit often isn’t mentioned in the job listings, including this one. Hopefully, it’s provided!

No state hiring limitations are mentioned, though Amazon often has some states it excludes. We’ll update if we hear more!

Following are excerpts from the Remote Customer Support Specialist job posting:

Are you inspired by luxury fashion and beauty and helping consumers discover these brands online in new, innovative ways? Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist, you will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally.

The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

Amazon Luxury Stores is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end, luxury merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multi-tasked, dynamic environment. This is a full-time, direct-hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/over time.

This role is fully remote, candidate location restrictions may apply.

Basic Qualifications – Remote Customer Support Specialist

2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality
Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
Be confident to make decisions with late returns, faulty goods and concessions if necessary
Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
This is a virtual role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
The ability to meet the Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
High school diploma or equivalent.

Key job responsibilities

Act as a brand ambassador for Amazon Luxury Stores, providing world-class, high-touch service to all customers
Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat.
Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat.
Provide customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Amazon Luxury Store’s full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the service level agreement
Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues
Utilize a variety of software programs to resolve customer inquiries.
Work with external shipping contractors to assist customers with both domestic and international issues.

BASIC QUALIFICATIONS

2+ years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Customer Service, Contact Center

PREFERRED QUALIFICATIONS

2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!