by Chris Durst June 1, 2020
UnitedHealth always has a large number of work from home jobs available, but their Customer Service jobs are quite rare and VERY POPULAR, so APPLY & SHARE QUICKLY as this opportunity is likely to fill quickly.
If you have a “helpful personality” and are ready to start a full-time work from home job with a major company, you won’t want to miss this one.
Here’s what the company has posted about this opportunity:
“Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.
If putting a smile on someone’s face puts one on yours, you belong on our team. Here at Optum and UnitedHealth Group, we’ve brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career.
This position is full – time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am – 8:00pm). It may be necessary, given the business need, to work occasional overtime. This is a telecommute (work from home) role based within the United States.
This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
Primary Responsibilities:
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self – sufficient in using our tools
- Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
- Answer 50 – 70 incoming phone calls per day from customers and identify the type of assistance the customer needs
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma or GED OR equivalent work experience
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Must live within a commutable distance of a UnitedHealth Group office [RRR did a little research on this and it looks like the company has locations across the US so many people will meet this qualification.]
Preferred Qualifications:
- 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Prior health care experience
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high – speed internet connection or leverage an existing high – speed internet service
Soft Skills:
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
- Proficient conflict management skills to resolve issues in a stressful situation”
CLICK HERE to learn more and to apply. For more job options, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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