Cigna is Hiring – $17-$22/Hr., Computer Provided, Benefits – Work at Home Customer Service Reps

Here’s a little more about what you’ll do:

• Assist inbound callers with questions about Cigna’s websites.
• Be an advocate for the digital experience, making it easy for customers to use various digital channels to access their plan benefits, view claim status, refill prescriptions, and access resources to support their whole-person health.
• Assist providers with web portal access, conduct website access manager validation, and support questions around provider portal navigation, login, and issue resolution.
• Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
• Conduct outbound calls as needed to follow up on more complex customer inquiries that require extensive research or engagement with our technical team to assist with resolution.
• Complete accurate documentation of all customer interactions in real-time to complete a record of each call.
• Collaborate remotely with team members via virtual communication channels such as email, chat, and video conferencing.
• Enjoy regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job training to ensure you’re successful here (and enjoy your job too!)

What you need to do the job:

• High School Diploma or equivalent required, Associates or Bachelor’s degree preferred.
• 1+ years of customer service experience analyzing and solving customer problems required; Prior experience successfully working remotely from home preferred.
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently using multiple software applications. Ability to quickly learn and apply knowledge of new computer applications as needed to optimize customer experience outcomes.
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills
• Exceptional organizational and time-management focus
• Ability to adhere to Cigna’s Work at Home Guidelines including:
  • A designated, private workspace to protect the privacy of our customers.
  • Local high speed internet connection of greater than 10 Mbps download and 5 Mbps upload speed.
    • If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
    • Excludes: Wifi and Satellite services (must be able to hardwire connect to a modem via ethernet cable).

• Schedule flexibility:
  • During Training: Training will occur Monday – Friday from 9:00 am – 5:30 pm EST for the first 6 weeks of employment.
  • After Training: We are here 24/7 to support our customers with any questions they may have. Therefore, schedule availability will be based on business needs.
  • Schedules may include:
  • Evenings – (Shift differential of 12% may apply depending on start time.)
  • Weekends – (rotational or permanent) (Shift differential of 6% will apply)
  • Holidays – Most advocates will work 3-4 holidays per year. Holiday premium pay will apply for hours worked.

Why join us:

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay
• 401K with company match
• Tuition reimbursement
• Competitive Pay:
  • For this position, we anticipate offering an hourly rate of 17 – 21 USD / hourly, depending on relevant factors, including experience and geographic location.
  • This role is also anticipated to be eligible to participate in the quarterly Service Incentive Bonus Plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.