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by Chris Durst July 22, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Comcast has posted a Remote Customer Experience Associate Retention Representative job to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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In this role, you would be providing support for Comcast customers while building a rapport through creating a positive experience. You would be responsible for retaining customers who request to disconnect, or downgrade services/ensure at risk customers are satisfied.
Applicants should have at least a high school diploma or GED, and the ability to communicate in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. You should also be self-motivated, customer-focused, and possess professional etiquette.
The posted starting pay rate is $16 per hour, and the company offers a comprehensive benefits package.
Following are excerpts from the Remote Customer Experience Associate Retention Representative job posting:
Responsible for providing support for our customers/communities to ensure a positive experience and that is in accordance with the Company’s service delivery strategy.
- Virtual work-from-home role
- Hours of Operation: Monday – Saturday 5:45am to 10:45pm Eastern Time; Closed Sunday
- Work Hours: 3:30pm-12 midnight est time OR 3:45pm-12:15 midnight est time
Job Description – Core Responsibilities
- Retains customers through a discovery process to determine the current level of satisfaction and to identify reasons for request to cancel where applicable.
- Drive sales success by connecting with existing customers over the phone and matching them with the perfect Xfinity solutions
- Turn every interaction into an opportunity to help customers discover our amazing products and services
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers’ needs. Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
- Sets clear expectations by providing accurate information and transparent communication.
- Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools, etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products, and services.
Job Description – Core Responsibilities – Continued
- Based on the customers wants and needs, acts as a product ambassador, articulating appropriate product solutions, features and benefits.
- Demonstrate expertise in, and excitement for, all Xfinity products, processes and support tools.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, dynamic and hightransaction environment, with the ability to maintain composure in stressful situations and manage and de-escalate interactions with angry or upset customers
- Demonstrates ability to achieve established goals and performance metrics.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what’s right for each other, our customers, investors and our communities.
Skills & Requirements:
Customer-Focused; Relationship Building; Professional Etiquette; Accountability; Persuasion; Adaptability; Self Motivation; Communication; Resilience; Professional Integrity
Education
- High School Diploma / GED
- Certifications (if applicable)
Relevant Work Experience: 0-2 Years
Compensation & Benefits
Base Pay: $16.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Experience Associate Retention Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
