by Chris Durst July 6, 2022
Teleperformance is hiring work from home Healthcare Customer Service Reps. They’re recruiting from AL, AZ, AR, CT, DE, FL, GA, ID, IL, IN and IA.
The company is rated 3.5 out of 5 stars on Indeed, and 3.4 on Glassdoor.
The pay rate isn’t mentioned, though reviews at Indeed say “approximately $23.56/hr.” Glassdoor gives a range of $15 – $21. We’ll update here if we hear more.
The job includes paid training and benefits.
No college required.
Here’s what the company has posted about the openings:
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Work from the comfort of your home
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
Your Responsibilities
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications
What We’re Looking for
- High School Diploma or equivalent
- 18 years of age or older
- 6 months customer service experience minimum
- Typing 25 WPM
- Be proficient in PC operation and navigation
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
- High Speed Internet required, proof of internet speed required
- Dedicated workspace
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
CLICK HERE for full details and to apply. For more work from home jobs and gigs, see our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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