by Chris Durst Mar. 21, 2022
Ciox Health, a healthcare information management company, has posted openings for Work from Home Customer Service Reps.
Requirements include at least one year of customer service experience and a typing speed of 40 WPM. Other requirements are listed below.
The pay rate isn’t mentioned, though Glassdoor places it at about $15/hr. But that’s not official.
No geographical limitations are noted in the listing.
Here’s what Ciox has posted about these openings:
This position is responsible for providing effective customer service to CIOX Health’s internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling, emailing or sending a Live Chat to the Customer Service Call Center.
Responsibilities
Essential Duties and Responsibilities:
- Answer a high-volume telephone calls and Live Chat inquiries and promote appropriate products and services to customer
- Provide backup for the Customer Support Team by answering customer inquiries by email as needed.
- Research and resolve complaints to ensure customer retention and satisfaction
- Paperwork generated from inbound customer service calls must be kept within 5 business days.
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
- Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
- Maintain departmental standard of answering and resolving inbound customer service daily
- Maintain Customer Service email by responding to all emails within the same business day
- Maintain and distribute incoming faxes the same business day in which they are received.
- Provide backup support on the Customer Service phones whenever needed.
- Provide backup training for new hires
- Assist and provide support to Customer Service Supervisor
- Identify and report errors and quality deficiencies
- Identify problem areas and work on strategies that will improve the Customer Services Department.
- Work with management to attain departmental goals
- Work as a team with other customer service representatives to ensure optimum customer satisfaction
- Perform other tasks and duties as necessary
Qualifications
- 1 year customer service environment
- Effective computer Data Entry skills and experience-40WPM
- Ability to work varying shifts from 7AM to 6PM.
- Arrive to work on time and have exceptional Attendance Record Excellent problem solving skills
- Candidate must be very organized and be capable and willing to multi-task Effective verbal, written , interpersonal communication and listening skills
- Must be able to work effectively in a fast paced call center environment
- Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
- Detail oriented with excellent problem solving skills, imagination and patience
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. *Except for states where legally prohibited to enforce mandates.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.
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