Drips Customer Experience Chatroom Operator Remote Job

by Rat Race Rebellion February 18, 2026

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Drips is a leader in conversational marketing, enabling businesses to communicate effectively with their customers through automated, humanized conversations.

The company stands out for its innovative AI-driven SMS platform, which powers millions of interactions daily, helping clients maintain meaningful connections with their audience.

The Customer Experience Chatroom Operator role is pivotal in ensuring these interactions are not only efficient but also personalized. This position steps in when the AI needs human assistance, providing clear and empathetic responses. This role also involves auditing chatroom data, training new operators, and supporting client demos, all of which contribute to refining the AI’s capabilities.

This is a fully remote position with operating hours between 8 AM and 12 AM EST. All training is conducted remotely via Zoom.

The following contains details excerpted from the Customer Experience Chatroom Operator job posting:

This role involves managing AI-driven SMS conversations and supporting various operational tasks.

Responsibilities

Respond to inbound text messages with pre-set responses.
Enhance responses to add context and empathy.
Handle sensitive conversations with professionalism.
Audit chatroom data for accuracy and compliance.
Train new operators and support client demos.

Relevant Experience & Skills

Exceptional attention to detail and accuracy.
Strong typing skills with excellent grammar.
Ability to interpret user intent despite typos or slang.
Reliable adherence to a set schedule.
Experience in auditing and training is a plus.

Compensation & Benefits

The estimated compensation for this role is $13.00/hr. (Estimated based on comparable customer, chat-support roles. Actual pay may vary).

HOW TO APPLY

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CLICK HERE for full details and to apply for this Customer Experience Chatroom Operator position.

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