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by Chris Durst Jan. 27, 2025
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OPIS, a Dow Jones company that provides energy prices, news, data and analysis on oil, has posted a Remote Customer Service Associate job to their careers page.
In this role, you will provide high-level telephone and email support for the OPIS suite of products. This will involve answering global customer queries concerning content/data, product navigation, billing/account administration, and more.
Applicants should have at least 1 year of customer service experience in any setting (preferred); flexibility to accommodate 10 AM to 7 PM Eastern Standard Time work schedule; and experience of learning technical systems and applications quickly.
The posted pay range is $45,000 – $60,000 per year, and the company offers a comprehensive benefits package.
Following are excerpts from the Remote Customer Service Associate job posting:
As a Customer Service Associate on our Global Customer Service team, you will utilize your can-do attitude and passion for helping people. You will be joining a recognized leader in the world of business information that is focused on its people and has a legacy for providing the highest-quality customer support in the industry. You will learn and grow from this position and use your experience to establish a career in our best-in-class multinational organization. You will report to the Customer Service Supervisor. The work hours for this position are 10 AM – 7 PM Eastern Standard Time.
About the Team:
OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex – OPIS makes it simpler.
Remote Customer Service Associate Will:
- Provide high-level telephone and email support for the OPIS suite of products from 10 AM – 7 PM Eastern Standard Time
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
- Ensure all relevant procedures are followed from beginning to resolution
- Ensure all key performance indicators and service levels are met
- Collaborate with colleagues on our sales, billing and editorial teams to ensure complete customer satisfaction
- Actively seek out opportunities for self-improvement and participate in new product and procedural training
You Have:
- At least 1 year of customer service experience in any setting (preferred)
- Flexibility to accommodate 10 AM to 7 PM Eastern Standard Time work schedule
- Experience resolving customers’ concerns while consistently providing superior levels of customer service and satisfaction
- Ability to follow a large set of procedural guidelines and be independently resourceful when investigating & researching complex customer queries
- Built and developed internal & external relationships to identify problems, assess needs, and find solutions to customer queries
- Demonstrated experience of learning technical systems and applications quickly
- Salesforce or NetSuite experience (preferred)
- College degree (preferred) -OR- equivalent work experience
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
