by Chris Durst Oct. 20, 2021
Conduent, the world’s largest provider of business process services, is now hiring Full-Time Work from Home Customer Experience Advocates.
- Customer Service experience is NOT REQUIRED.
- College is NOT REQUIRED.
- The company WILL TRAIN YOU.
- Pay is $13.50/hour, equipment will be provided, and the job includes health, dental & vision benefits.
This is for “Morning to Mid Shift” hours which will, “vary from early morning shift beginning at 7:45 to mid shift at 12:30PM – Monday – Sunday & will be discussed during interview.”
No state hiring restrictions in the job listing, but historically there have been several excluded states.
Here’s what the company has posted about this opportunity:
“Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
- Recruiting for start dates of December through January
- Conduent Business Services – Virtual (Work From Home)
- Shifts will vary from early morning shift beginning at 7:45 to mid shift at 12:30PM – Monday – Sunday & will be discussed during interview.
- $13.50/hr. + equipment and health, dental & vision benefits
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join our virtual Customer Experience team!
Requirements
Customer service experience is a plus, but not required. We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive solution. To be successful in this role, you will have:
- Excellent communication skills
- Must type at least 25 wpm
- Keyboarding and software proficiency
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED or college degree
- Ability to successfully complete a mandatory paid training program
- If hired, criminal background check is required.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.
Functional Knowledge
- Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.
Leadership
- Has no supervisory responsibilities.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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