ENTRY LEVEL: $13.50/Hr, Computer Provided, Benefits – Work from Home Customer Experience Advocates

work from home


by Chris Durst       Oct. 20, 2021

Conduent, the world’s largest provider of business process services, is now hiring Full-Time Work from Home Customer Experience Advocates.

  • Customer Service experience is NOT REQUIRED.
  • College is NOT REQUIRED.
  • The company WILL TRAIN YOU.
  • Pay is $13.50/hour, equipment will be provided, and the job includes health, dental & vision benefits.

This is for “Morning to Mid Shift” hours which will, “vary from early morning shift beginning at 7:45 to mid shift at 12:30PM – Monday – Sunday & will be discussed during interview.”

No state hiring restrictions in the job listing, but historically there have been several excluded states.

Here’s what the company has posted about this opportunity:

“Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

  • Recruiting for start dates of December through January
  • Conduent Business Services – Virtual (Work From Home)
  • Shifts will vary from early morning shift beginning at 7:45 to mid shift at 12:30PM – Monday – Sunday & will be discussed during interview.
  • $13.50/hr. + equipment and health, dental & vision benefits

Would you enjoy being part of a team that makes a difference in people’s lives?

Do you love helping people solve complex problems and delivering solutions?

Join our virtual Customer Experience team!

Requirements

Customer service experience is a plus, but not required. We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive solution. To be successful in this role, you will have:

  • Excellent communication skills
  • Must type at least 25 wpm
  • Keyboarding and software proficiency
  • Great problem-solving skills
  • Ability to effectively multi-task
  • High school diploma, GED or college degree
  • Ability to successfully complete a mandatory paid training program
  • If hired, criminal background check is required.

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.

Functional Knowledge

  • Has basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

PLEASE SHARE this post – turn your friends into Rat Race Rebels!

%d bloggers like this: