ENTRY LEVEL! Remote Call Center Representative

by Chris Durst Sept. 26, 2024

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VRI, a remote patient monitoring company, has posted a new Remote Call Center Representative position to their careers page.

ENTRY LEVEL ROLE — the job posting states, “Zero (0) plus years of experience.”

Following 21 days of paid training and testing, you will respond to alerts from medical alert devices, and receive alarm system calls or incoming telephone calls regarding emergency and non-emergency.

Per the job post, “Our Care Center Representatives ensure our Grandma’s and Grandpa’s feel safe, secure, and supported. Sometimes, we’re simply there to chat, and that’s okay, or to provide comfort during a medical emergency.”

This position starts on November 4, 2024, and the company is able to hire from Alaska, Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

The posted starting pay rate is $15 per hour, and a comprehensive benefits package is available.

Following are excerpts from the Remote Call Center Representative job posting:

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

At VRI, our Care Center Representatives respond to alerts from our devices, helping members across the country during their most vulnerable moments. Our Care Center Representatives ensure our Grandma’s and Grandpa’s feel safe, secure, and supported. Sometimes, we’re simply there to chat, and that’s okay, or to provide comfort during a medical emergency.

Start Date: November 4th, 2024

1st shift available | Schedule must include one Weekend Day

Hourly Rate: $15.00 hour!

In this Remote Call Center Representative role you will…

Successfully complete 21 days of new hire training and pass all required compliance testing.
Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.
Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency.
Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures including determining location and type of response required.
Answer customer questions using scripted and non-scripted responses.
Record details of calls, dispatches, and messages.
Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.
Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.
Maintain access to, and security of, highly sensitive materials.
Other duties as assigned.

We are interested in speaking with individuals with the following…

Required High School Diploma or GED
Zero (0) plus years of experience.
Experience in a contact center or customer service with heavy phone volume and/or data entry a plus.
For the remote capability at VRI you will be required to have a minimum of the following download and upload speeds. Download Speed: 5Mbps Upload Speed: 2Mps
Ability to accurately type 35wpm.
Exceptional customer service and people skills; ability to listen and understand customer needs and concerns.
Ability to learn new technology and processes.
Familiarity with customer service software and CRM systems is a plus
Ability to work flexible hours, including weekends and overtime when needed
Self-motivation and the ability to work independently and with teams
Proficient in the use of Word, Excel, Outlook, and PowerPoint
Excellent oral and written communication skills
Proficient in managing multiple tasks as the same time

To be eligible for this role you must live in the following states: Alaska, Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post –Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!