by Chris Durst Aug. 16, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Well, darn! It looks like Optum has received all the applications it needed and has deleted the job.
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- Big List of Work from Home Jobs & Gigs (500+ companies that hire on on-going or regular basis)
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NOTE: These Optum jobs always fill quickly – don’t delay in applying (and/or sharing) if you are interested!
Optum, part of the UnitedHealth Group family of companies, has posted openings for work from home Customer Service Representatives.
If you have a “helpful personality” and are ready to start a full-time work from home job with a major company, you won’t want to miss this one.
They are hiring “from anywhere within the U.S.”
The company will provide a computer.
Pay for this position is not listed for all states, however, for the states with pay details, the range is $16.00 – $27.31 per hour.
“In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).”
Here’s what the company has posted about this opportunity:
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high – volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers.
This position is full – time. Employees are required to work any 8-hour shift schedule (shifts will be assigned) between the hours of 6:00am – 10:00pm CST (Central Standard Time zone) including the flexibility to work occasional overtime based on business need. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Answer incoming phone calls from customers (i.e. members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- Familiarity with computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work any 8-hour shift schedule (shifts will be assigned) between the hours of 6:00 AM – 10:00 PM CST (Central Standard Time zone) including the flexibility to work occasional overtime based on business need
Preferred Qualifications:
- 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools
- Prior health care experience
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Skilled in problem solving to quickly assess current state and formulate recommendations
- Strong communication skills, empathy
- Critical thinking skills to problem solve and resolve customer concerns
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $16.00 – $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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