By Mike Haaren, Co-Founder, Rat Race Rebellion – May 25, 2021
Equipment Provided – $16.50/Hr. – Funds for Home Office & Internet – No State Hiring Restrictions Mentioned – Employee Status – No College Required – Benefits
Inflection’s GoodHire division provides background checks for more than 80,000 companies. They’re looking for full-time Candidate Support Agents to help with pre-employment background screening via phone, email, and chat. Paid virtual training included.
Pay is listed at $16.50/hr. Stock options are also included. No college required.
The benefits package includes medical/dental coverage, 401K, and life insurance.
Here’s what the company has to say about the job:
GoodHire, our primary line of business, is a top-rated provider of background checks, serving more than 80,000 organizations of all sizes. The company is growing rapidly, and our Customer Support team is growing with it. As a GoodHire Organization Support Agent, you’ll play a vital role in delivering a great customer experience via phone, email, and chat to people who order background checks on behalf of their organizations. You’ll support the organization’s customers through the entire background check process: from when the background check is ordered to when the background check completes and everything in between.
This is a full-time work-from-home opportunity with exceptional benefits. The base pay is $16.50/hr and will also receive stock options or shares so that you have an ownership stake in our company. In addition, the first 4 weeks are paid, virtual, on-the-job training from your home office!
Job Duties:
Our Customer Support Agents quickly adapt to the candidate’s needs to deliver a world-class support experience through creative problem solving and a deep knowledge of how GoodHire background screens work.
In this role you will get to:
-
- Assist candidates in resolving issues through phone and emailing effectively
- Answer how-to questions and help candidates navigate a variety of tools within GoodHire
- Show composure, resilience, and flexibility as our candidate needs expand
- Collaborate with internal teams and account owners to identify existing candidate opportunities to use self-help to solve issues and answer questions
- Diagnose problems and advocate for our candidates by engaging with our product and engineering teams
We are looking for people who:
-
- Care deeply, genuinely, and passionately about providing a world-class customer experience
- Are naturally empathetic and articulate their thoughts well
- Have a clear, professional, and informative communication style
- Find creative problem solving fulfilling & challenging
- Are self-motivated & eager to learn
- Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
- Are open to learning and practicing new processes, communicating new ideas, and committing to the best end result
Job requirements:
-
- 2 plus years of proven customer support work experience
- Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support
- Proficient with the Internet and keyboarding skills with a minimum typing speed of 40 WPM
- Ability to multitask, organize, and prioritize in a fast-paced environment
- Ability to communicate effectively via phone by utilizing active listening skills combined with clear communication to both customers and data providers
- Ability to communicate effectively via email while using proper grammar and punctuation
- Ability to effectively provide verbal technical support and troubleshooting
- Ability to maintain standards of adherence and metric goals
Experience preferred:
-
- Some experience in background check industry, human resources, banking, government or insurance environments with customer interaction
- Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs
- Experience providing customer support via email and voice channels
- Ability to multitask in a fast-paced environment
- Direct work experience in dealing with challenging customers and delivering complex messages that address company needs
- Identifying and building process efficiencies
- Experience with being held accountable to metrics and maintaining a high standard of work
Work from home requirements:
-
- Designated workspace free from noise and other distractions
- Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed required for family households)
- Inflection will provide the computer, monitors, keyboard, and mouse
- Inflection will subsidize a portion of your Internet expense
- Ability to set up
- Inflection provided computer equipment and connect it to the Internet via ethernet cable preferred
Inflection benefits and perks:
-
-
- Competitive compensation, including stock options
- Comprehensive benefits package including medical/dental coverage, 401K, and life insurance
- Track record of promoting and hiring internallyFast-paced environment with significant opportunities for impact
- Learning & Development funds to enhance and learn new skillsDiversity and Inclusion program
- Three paid days per year to volunteer with nonprofit organizations of your choosing
- Ability to dress casually and work from the comfort of your home
- Stipend for home Internet and office furniture needs
-
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.
PLEASE SHARE this post – turn your friends into Rat Race Rebels!
[social_warfare]