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by Chris Durst Feb. 11, 2025
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Alorica, a digitally-engineered, tech-enabled customer experience company, has posted a Remote Customer Service / Technical Support Representative job to their careers page.
In this role, you would “assist customers with issues and concerns they are experiencing during the use of the product and/or service.”
The job is open to residents of AL, AR, FL, GA, ID, IA, KS, LA, MD, MI, MS, MO, NE, NJ, NC, OK, SC, TN, TX, UT, VA and WV.
The pay rate is $16.50/hr. The job comes with what looks like a broad benefits package.
Requirements include a high school diploma or GED; strong computer navigational skills; familiarity with Microsoft Office applications and strong communication skills. Customer service experience would be a plus.
Following are excerpts from the Remote Customer Service / Technical Support Representative job posting:
As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualifications
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
- Ongoing usage of phone and computer systems
- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam. - You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Compensation & Benefits
Terms: Full-time
Pay: $16.50
- Health, dental, and vision coverage/HSA
- PTO
- Paid holidays and sick time
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
