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by Chris Durst Oct. 1, 2024
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Holland America, a popular cruise line and part of the Carnival Cruise company, has posted a Remote Guest Relations Representative job to their careers page.
In this role, you will be responsible for researching, responding, and resolving guest and travel professional concerns. You’ll also be responsible for providing information, entering guest input into operating units, and administering corporate policies.
In addition to the “usual” benefits, as an employee, you would also get cruise and travel privileges for you and your family.
Applicants should have strong listening and verbal communication skills and remain calm under pressure, be great at multitasking, and have solid organizational skills.
The posted pay range for this position is $16.36 – $22.07 per hour.
Hiring in the United States — no state hiring exclusions are noted in the job listing.
Following are excerpts from the Remote Guest Relations Representative job posting:
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
We’re looking for an amazing Guest Relations Representative to fill this role. You’ll be responsible for researching, responding, and resolving guest and travel professional concerns. You’ll also be responsible for providing information, entering guest input into operating units, and administering corporate policies.
Here’s a summary of what Holland America Line is looking for in its Guest Relations Representative. Is this you?
Responsibilities
- Research guest and travel professional letters, e-mail, and phone calls received regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues.
- Interpret company policies regarding guest complaints to determine if compensation is warranted and authorize compensation when appropriate.
- Process responses for guest and travel professional feedback.
- Maintain relationships with travel professionals, management on board Holland America Line vessels, sales reps, and all internal and external customers.
- Identify problem areas both internally and externally for all products and work with appropriate personnel to resolve them.
- Any additional duties as assigned by supervisor.
Please note: The training hours for this position will be Monday through Friday 7:30 AM – 4 PM PT with a 30 minute lunch break. The work hours for this position will be scheduled Monday through Friday between 6 AM – 5 PM PT.
Requirements
- Minimum 1 year experience in contact center preferred
- Knowledge of Holland America Line product and computer applications preferred
- Strong listening and verbal communication skills and remain calm under pressure
- Organizational and multitasking skills
- Ability to compose own correspondence
- Ability to maintain confidential information
- Preferred strong typing skills of 40+ wpm
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.
HOW TO APPLY
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CLICK HERE (and scroll down) for full details and to apply for this Remote Guest Relations Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
