by Chris Durst Dec. 2, 2020
In our recent Facebook Live interview with Mary Susan Costa, Director of Virtual Talent at Working Solutions, we learned that the company needs “1,000s of agents by DECEMBER 18th” to work on their Intuit Customer Service account.
They have two types of roles:
- Customer Service Representative
- Seasonal Customer Service Agent
The company accepts independent contractors from all states except California, New York, Pennsylvania and Washington.
Current and past agents with the company rate their experience with 4.7 out of 5 stars on Glassdoor. Along with feedback from RRRebels who work with Working Solutions, it seems that, overall, people are positive about contracting with the company.
Here’s what the company has posted about these two opportunities:
Intuit Turbo Tax – Customer Service Representative
“This is a remote independent contractor role which provides personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work-at-home, customer service environment.
Responsibilities
- Excellent verbal and written communication skills.
- Positive attitude, flexible and adaptable to change.
- Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
- Ability to effectively communication, based on a customer’s mindset.
- Demonstrate a sincere desire to assist customers and put their needs first.
- Contractors will be asked to commit to a minimum number of hours and may work more.The client’s operating hours are 7 a.m. to 11 p.m. CST, Monday through Sunday. Peak times fall between January 26 to April 15.
Qualifications
Education and Experience:
- At least 1 to 2 years’ experience in a high-volume customer service role (i.e. call center, retail or similar environment).
- Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers.
- Experience using accounting or tax software and having prepared own taxes in the past are a plus.”
Intuit Turbo Tax – Seasonal Customer Service Agent
“This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You’ll do inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment.
Responsibilities
- Excellent verbal and written communication skills.
- Positive attitude, flexible and adaptable to change.
- Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs.
- Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
- Ability to effectively communicate, based on a customer’s mindset.
- Demonstrate a sincere desire to assist customers and put their needs first.
- Contractors need to be flexible with scheduling and willing to work during the client’s operating hours of 7 a.m. to 11 p.m. CST, Monday through Sunday.
Qualifications
Education and Experience:
- At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment).
- Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers.
- Experience using accounting or tax software in the past. Having prepared own taxes a plus.”
CLICK HERE to learn more and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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