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by Chris Durst Sep. 4, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
CVS has posted a Remote Customer Service Representative position that is open to candidates from US Eastern, Central, and Pacific time zones.
UPDATE: CVS has now closed the application window for this position. Never fear though, we’ve got you covered. Find your ideal remote job on one of our other pages:
- Daily Jobs & Gigs page (where we post a screened list of remote opportunities Monday-Friday)
- Big List of Work from Home Jobs & Gigs (1,200+ companies that hire on on-going or regular basis)
- Find ’em before they fill ’em! Our free course will give you all the tools you need to find postings for your ideal work from home job BEFORE they are flooded with applications!
The company expects to be accepting applications until 09/06/2024, but we know from experience these jobs fill quickly so don’t dawdle if you’re interested!
In this role, you will answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors.
Applicants should have solid skills with Microsoft Office products such as Word, Teams, Excel, excellent customer service skills, and call center experience. A college education is NOT required.
The posted pay range is $17.00 – $28.46 per hour.
Benefits include, but are not limited to, a full range of medical, dental, and vision benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
This role is fully remote. Must live in the following time zones, EST, PST or CST
- Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff. Provide excellent customer services for high volume in bound provider calls for the Claims Inquiry/Claims Research team.
- Extensive claims research on multiple platforms to assist providers with payment questions
- Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Uses customer service threshold framework to make financial decisions to resolve member issues. Explains member’s rights and responsibilities in accordance with contract.
- Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system .
- Educates & assists providers on our self-service options. Assists providers with credentialing and re-credentialing and contracting questions and issues.
- Assists in compiling claim data for customer audits. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals.
- Work Hours 7am to 7pm local time
Required Qualifications – Remote Customer Service Representative
- Familiarity with Microsoft Office products such as Word, Teams, Excel
- Ability to maneuver through multiple applications to gather information while on a call
- Experience in highly transactional call center environment
- Excellent customer service and critical thinking
- Must secure high speed internet access (100 mbps or higher) and consistent, stable connection. A speed test will be required to proceed with an interview.
- Work location must be set up with a direct connection to the router (NOT Wi-Fi). We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cable.
Preferred Qualifications
- Healthcare background
- Education
- High School diploma or GED equivalent.
Pay Range
The typical pay range for this role is: $17.00 – $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Benefits
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
We anticipate the application window for this opening will close on: 09/06/2024
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
