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by Chris Durst Aug. 19, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Nestlé’s Health Science division has posted a Remote Customer Service Representative position to their careers page.
UPDATE:
Well, darn! It looks like the company has received all the applications it needed and has deleted the job post.
Never fear though, we’ve got you covered. Find your ideal remote job on one of our other pages:
- Daily Jobs & Gigs page (where we post a screened list of remote opportunities Monday-Friday)
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This part of the company handles familiar labels like BOOST, Carnation, Nature’s Bounty, Garden of Life, and many others, it’s no wonder our minds hang out in the “food aisle” when we hear the name Nestlé.
The Remote Customer Service Representative is tasked with efficiently addressing customer inquiries over the phone, while consistently delivering exceptional customer service. This role reports directly to the Customer Service Manager. This is a remote position that will support Monday-Friday, 9:30-6:00pm ET.
The posted pay range is $40,000 – $55,000 per year.
Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.
Following are excerpts from the Remote Customer Service Representative job posting:
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
Position Summary:
The Remote Customer Service Representative is tasked with efficiently addressing customer inquiries over the phone, while consistently delivering exceptional customer service. This role reports directly to the Customer Service Manager. This is a remote position that will support Monday-Friday, 9:30-6:00pm ET.
Responsibilities:
- Handle all incoming calls in a timely, efficient, and professional manner
- Process all orders received via inbound call with attention to detail and order accuracy
- Follow policies and procedures to ensure quality consistency with every contact
- Manage and triage all shipping, finance, quality, products, order logistics, inquiries requiring investigation, trouble shooting, and problem solving efficiently and professionally
- Gather and communicate all pertinent information regarding claims or investigations to appropriate departments via ticketing system, email, etc. to ensure customer’s needs are met
- Assist with inquiries and follow up via Service Console ticketing system as assigned
- Participate in all product training sessions; as well as additional training sessions related to policies and procedures
- Proactively promote featured products and special promotions
- Ensure cross-selling and up-selling to ensure customer satisfaction
- Assist team members and colleagues as needed
- Conduct outbound calls as required to ensure effective communication with customers as needed
Requirements:
- College degree, preferred
- 1 + year of Customer Service experience
Skills:
- Strong written and verbal communication skills
- Effective time management and organizational skills
- Working knowledge of Microsoft Office applications and basic internet skills
- Genuine desire to help others
- Strong professional conversation etiquette
- Ability to develop positive business relationships
- Attention to detail
- Solution oriented positive attitude
- Team player mentality
- Efficient trouble shooting and problem-solving skills
Remote Customer Service Representative Compensation
The approximate pay range for this position is $40,000- $55,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.
Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
