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by Chris Durst Jan. 8, 2025
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OptumRx, a UnitedHealth Group company, has posted a Remote Customer Service Representative job to their careers page.
NOTE: These roles usually fill quickly – apply or share asap if interested!
In this role, you’d be working in the company’s DivvyDose division — the branch that delivers medications to patient homes.
Responsibilities would include taking calls from customers and documenting information in computer systems.
No college is required.
These positions are open to applicants nationwide, no state hiring exclusions are noted.
The posted pay range is $16.00 to $28.27 per hour. They also offer a comprehensive benefits package.
Following are excerpts from the Remote Customer Service Representative job posting:
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
As a divvyDOSE Customer Service Representative, you will be able to demonstrate what right looks like as a fully proficient Customer Service Representative. Positively contribute to the overall team motivation and drive team engagement. Support both incoming and outgoing customer and provider calls with excellent customer service.
DivvyDose is a full service pharm that delivers medications to patient homes. The medication is pre-sorted and packaged based off time and patient needs. The goal is to take the guesswork out of their medication. As a Customer Service Rep., you will mainly handle inbound calls, though you will also make some outbound calls when needed. You will be taking calls from both patients and providers and assisting them with adding new medication to orders, addressing concerns or questions related to DivvyDose’s services as well as updating provider information for patients. It is critical to be empathetic and ensure positive interactions and establishing connections with patients in this position. Metrics include quality of call observations and avoiding refused calls, among other call center-related goals.
Schedule Details
This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00am – 7:00pm CST, Monday – Friday, and 7:30am – 4:00pm CST, Saturdays (new hires will work on Saturdays). It may be necessary, given the business need, to work occasional overtime, weekends (Saturdays) and holidays.
We offer 3 weeks of structured training and 1 week of on-the-job training. The hours during training will be 8:30am – 5:00pm CST, Monday – Friday. Training will not take place on Saturdays. Training will be conducted virtually from your home (2 weeks virtual, 1 week of on-the-job, 1 week of cocoon**).
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Answer 30-45 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to callers
- Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff
- Constantly meet established productivity, schedule adherence, and quality standards
- Contribute to updating Standard Operating Procedures (SOPs) and team content
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Remote Customer Service Representative Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in a high-volume call center environment
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work during our normal business hours of 7:00am – 7:00pm CST, Monday – Friday, and 7:30am – 4:00pm CST, on Saturdays, including the flexibility to work occasional overtime, weekends (Saturdays) and holidays, based on the business need
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Excellent written and verbal communication skills
- Flexibility and ability to adjust to changing priorities
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits – Remote Customer Service Representative
Please note that mention of specific states below does not mean they are only hiring in those states. They are mentioned by name because those states have rules requiring that companies be transparent in job listings.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.00 to $28.27 per hour.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.
In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
