Remote Part-Time Care Advocate Roles With Tomorrow Health

by Chris Durst Dec. 16, 2024

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Tomorrow Health, a company that improves the way home-based care is ordered, delivered, and paid for, has posted Remote Part-Time Care Advocate openings to their careers page.

These jobs start on January 6th, 2025, so apply quickly!!

Remote Part-Time Care Advocates are responsible for handling inbound and outbound inquiries from patients, providers, suppliers, and other clients via phone, fax, and email, along with processing orders to ensure a smooth patient experience.

This part-time position will typically require 20-29 hours per week, during daytime hours, Monday through Friday.

The posted pay range is $15.00-$16.00 per hour, and part-time employees qualify for wellness resources, including a monthly wellness reimbursement, access to a 401k retirement plan, and more.

Here’s and excerpt from the Remote Part-Time Care Advocate job posting:

Start Date: January 6th, 2025. **There will be a Mandatory 2-week training from 9:00 am EDT to 2:00 pm EDT, Monday January 6th – Friday January 17th

Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Heath, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers, to ensure patients receive the correct and timely care they need to remain healthy at home.

We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you’ll join us if you’re passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, diverse environment.

THE TEAM

The Customer Experience team is responsible for handling inbound and outbound inquiries from patients, providers, suppliers, and other clients via phone, fax, and email, along with processing orders to ensure a smooth patient experience.

THE ROLE

As a member of our Customer Experience Team, you will be working at the heart of what sets us apart. You will manage order intake, perform internal workflows to capture and process patient orders end-to-end, remotely engage with patients and caregivers through incoming and outgoing communications via phone, email, and other communication platforms, and interface with our healthcare partners. You should embrace the flexibility of an early-stage startup. We’re looking for those who have the capability and desire to work in rapidly changing environments with many moving pieces.

RESPONSIBILITIES

Interact with our patients and providers via phone, email, and text. These interactions may include:
Order intake and prescription retrieval with providers
Order confirmations with patients and providers
Order status updates with suppliers and patients
Policy and eligibility clarification with health insurance payors
Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
Process orders by reviewing faxes, documentation, and prescriptions and processing orders in our internal order management system
Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner
Communicate with all stakeholders tactfully and professionally

REQUIREMENTS

Comfortable working in a part-time capacity, typically 20-29 hours per week. Must be available during daytime hours (8:00 am-5:00 pm Monday-Friday)
1+ years of experience in a customer success or service role; healthcare experience or knowledge is a plus
Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
An empathetic, collaborative person with experience working in fast-paced and high-growth environments
Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus
An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
Proficient computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus
This is a remote position, so you will be required to have the following:
Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload. You can test your internet speed at www.speedtest.net or by contacting your service provider
Access to a HIPPA-compliant private workspace
Available to start on January 6th, 2025

The salary range for this position: $15.00-$16.00 per hour. Our part-time teammates also qualify for additional wellness resources, including a monthly wellness reimbursement, access to a 401k retirement plan, and more!

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Part-Time Care Advocate. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!