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by Chris Durst Feb. 5, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Optum has posted a Remote Senior Customer Service Representative position to their careers page.
May fill quickly, so apply or share asap if interested.
This full-time, Monday-Friday job with daytime hours appears to be open nationwide.
The pay range is $16.88-$33.22/hr.
Requirements include a high school diploma or GED, and phone-based customer service experience. You’ll also need a working knowledge of Microsoft Office.
The role involves handling incoming phone calls. You’d be identifying/assessing customers’ needs regarding possible third-party liability. Paid training provided.
The job comes with comprehensive benefits.
Following are excerpts from the Remote Senior Customer Service Representativejob posting:
This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 6 weeks of on-the-job training. The hours during training will be 8:00am – 4:30pm CST, Monday – Friday.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Ensures quality customer service for internal and external customers
- Handles all incoming phone calls and identifies/assess customers’ needs accurately and timely regarding potential third party liability
- Solves problems systematically, using sound business judgment
- Applies appropriate communication techniques when responding to customers
- Recommends customer service strategies and related improvements/enhancements
- Maintains timely, accurate documentation for all phone call interactions
- Consistently meets established productivity, schedule adherence, and quality standards
- Seeks involvement in continuous quality and process improvement initiatives when warranted
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Remote Senior Customer Service Representative Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience managing high volume customer communication via phone
- Knowledgeable with computer skills including Microsoft Office programs such as Microsoft Word (creating and editing word documents), Microsoft Outlook (email and calendar), and the ability to learn new and complex computer system applications
- Ability to work Monday – Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST
Preferred Qualifications:
- Call Center experience
- Experience with Microsoft Excel (general spreadsheet navigation, data entry and sorting)
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Remote Senior Customer Service Representative Soft Skills:
- Experience navigating a computer while on the phone
- Ability to understand multiple products
- Ability to remain focused and productive each day though tasks may be repetitive
- Ability to trouble-shoot problems
- Demonstrated ability in customer service problem resolution and relationship building
- Demonstrates basic analytical skills
- Demonstrates excellent written and verbal communication skills
- Responsive to management’s requests and suggestions; takes direction
- Develops goals for self and monitors progress
- Willing to work and contribute in a team environment
- Flexible to change
- Seeks assistance as appropriate
- Listens effectively
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Senior Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
