NEW! 🎉 Remote Care Advocate: $45,000-$49,000/Yr., Benefits

by Chris Durst Apr. 14, 2025

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Tomorrow Health, a company that improves the way home-based care is ordered, delivered, and paid for, has posted a Remote Care Advocate job to their careers page.

In this role, you will be responsible for handling inbound and outbound inquiries from patients, providers, suppliers, and other clients via phone, fax, and email, along with processing orders to ensure a smooth patient experience.

Applicants should have 2+ years customer service experience; an interest in improving customer experience; be an excellent communicator with comfort and competency to speak with multiple clients a day; and be proficient in computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus.

The posted pay range is $45,000 – $49,000/yr., depending on experience and qualifications, plus equity.

The benefits package includes 100% employer-paid medical, dental and vision benefits, unlimited vacation and 11 corporate holidays, and more.

Following are excerpts from the Remote Care Advocate job posting:

The Customer Experience team is responsible for handling inbound and outbound inquiries from patients, providers, suppliers, and other clients via phone, fax, and email, along with processing orders to ensure a smooth patient experience.

The Role

As a member of our Customer Experience Team, you will be working at the heart of what sets us apart. You will manage order intake, performing internal workflows to capture and process patient orders end-to-end, remotely engaging with patients and caregivers by doing outreach via phone, email, and other communication platforms, and interfacing with our healthcare partners. You should embrace the flexibility of an early-stage startup. We’re looking for those who have the capability and desire to work in rapidly-changing environments with many moving pieces.

Responsibilities

Interact with our patients and providers via phone, email, and text. These interactions may include:
Order intake and prescription retrieval with providers
Order confirmations with patients and providers
Order status updates with suppliers and patients
Policy and eligibility clarification with health insurance payors
Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
Process orders by reviewing faxes, documentation and prescriptions and processing orders in our internal order management system
Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner
Communicate with all stakeholders tactfully and professionally

Requirements

2+ years of experience in a customer success or customer service role; healthcare experience or knowledge is preferred
Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
An empathetic, collaborative person with experience working in fast-paced and high-growth environments
Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus
An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
Proficient computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus
This is a remote position, so you will be required to have the following: High-speed internet access and access to a HIPPA compliant private workspace
Ability to work eastern hours; available shifts are 8am-4:30pm EST or 9am-5:30pm EST

Compensation & Benefits

100% employer-paid medical, dental and vision benefits
HSA and FSA (Dependent Care and Commuter)
Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care
12 weeks of paid parental leave for all caregivers
Free mental health support with BetterUp through CONCERN EAP
Short-term, and long-term disability plan availability
Company-sponsored Life and AD&D insurance
Educational reimbursement
Monthly wellness stipend
Commuter Benefits
Access to Vanguard 401k plan
Unlimited vacation and 11 corporate holidays

Salary range for this position: $45,000 – $49,000/yr, depending on experience and qualifications, plus equity

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Care Advocate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!