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by Chris Durst Mar. 19, 2025
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DeleteMe, an online privacy company that helps people control where there personal information ends up online, has posted a Remote Associate Customer Support Specialist position to their careers page.
In this role, you will be responsible for interacting with existing and potential customers via Zendesk (after training). You will educate customers on privacy best practices, document information about the case, and partner with internal teams for more complex cases.
Applicants should have previous experience in customer support or a similar role; strong communication and interpersonal skills, including written skills; adept troubleshooting, problem-solving, and critical thinking; a passion for learning and an ability to communicate complex issues in a clear and educational manner; and be proficient in using technology and navigating multiple systems.
The posted pay rate for this role is $24 – $25 an hour. Benefits include health, flexible work schedule, 401(k) with matching, PTO, childcare expense reimbursement, and more.
Following are excerpts from the Remote Associate Customer Support Specialist job posting:
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.
Job Summary:
The Associate Customer Support Representative reports directly to the Customer Support Team Lead. This role is responsible for interacting with existing and potential customers. After extensive training in this role, the Associate Customer Support Representative will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.
Shift Hours:
11 AM EST – 8 PM EST / 8 AM PST – 5PM PST
OR
12 PM EST – 9 PM EST / 9 AM PST – 6 PM PST
Job Responsibilities
- Educate customers on privacy best practices
- Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
- Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
- Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
- Identify potential user interface issues
- Elevate customer issues that cannot be resolved to the Deleteme Support team lead.
Requirements
- Previous experience in customer support or a similar role
- Strong communication and interpersonal skills, including written skills
- Adept troubleshooting, problem-solving, and critical thinking
- Passion for learning and an ability to communicate complex issues in a clear and educational manner
- Ability to adapt to rapid changes in the workplace
- Proficient in using technology and navigating multiple system
What We Offer
- Comprehensive health benefits
- Flexible work schedule
- 100% work from home
- Generous 401k matching
- Paid time off
- 13 company paid holidays
- Childcare expense reimbursement
- Fitness reimbursement
- Birthday time off
$24 – $25 an hour
HOW TO APPLY
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CLICK HERE for full details and to apply for the Remote Associate Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
