NON-PHONE Remote Customer Service Reps

by Chris Durst Apr. 8, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Love serving up great customer service, but hate being on the phone all day? Read on…

Update – It looks like the company received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs and Gigs page. For alerts on our job postings, join our free Telegram channel!

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Bundle, a platform that gives access to a wide range of interactive, virtual sessions and experiences for adults and children, has posted a Remote Customer Service Representative role to their careers page.

The job post indicates this is a full-time or part-time, Monday through Friday contract position.

In this role, you will ideally be the primary point of contact as you engage all members through website chat, email, and text in a timely manner.

Applicants should have 1-2+ years of relevant work experience.

Note that you must be able to work US east coast hours with some days starting as early as 6am ET.

The pay range is listed at $20-$22 per hour.

Here’s an excerpt from the Bundle job posting:

Company Overview

Bundle is the only 1:1 live skills development solution that specializes in human-centered skills, designing and delivering curated content facilitated live by experts and driven by interactive instruction. Bundle training programs weave together the techniques and perspective learners need to step forward with confidence. The future of learning is human.

We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions. This Customer Support Representative will play a key role in ensuring Bundle’s clients and members have a positive experience. This role is a full time or part time contract position.

Our ideal candidate will be available to work weekdays and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.

Duties & Responsibilites

Respond to and engage all members through website chat, email, and text in a timely manner.
Resolve product or service problems by clarifying the member’s question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
Work with internal teams to resolve all inquiries and tickets efficiently.
Chat with new or potential members on website to increase engagement and utilization.
Select appropriate responses to customer issues and work quickly to resolve them.
Answer questions and forward requests from Bundle’s concierge line. Work with the Content and Marketing team to manage expectations for custom Bundle sessions.
Gather member feedback and share with Bundle stakeholders.
Maintain strong communication with clients and following up to ensure all inquiries are resolved.

Requirements

1-2+ years of relevant work experience.
Must be able to work early east coast hours (some days starting as early as 6am ET)
Availability Monday-Friday.
Strong communication skills, with the ability to handle high-pressure conversations.
Excellent time management skills by being able to balance multiple projects at one time and prioritize customer needs.
High level of professionalism.
Comfortable in a fast-paced startup environment.
Prior experience using HubSpot is a plus.

$20 – $22 an hour

HOW TO APPLY

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