.
by Chris Durst Nov. 13, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Stable, a virtual address and mailbox for business, has posted a Remote Customer Support Specialist position to their careers page.
In this role, you will get to work directly with our customers — CEOs, founders, and operations managers of fast-growing companies all around the world. You’ll provide customer support via email correspondence and ticket resolution.
Applicants should have strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers; excellent problem-solving skills; and be detailed-oriented with exceptional organizational skills.
The pay rate is not included in the job posting, however, the rate noted on previous listings was $30,000 – $50,000 per year. We have not confirmed this with the company.
Stable offers:
- Unlimited vacation time
- Healthcare benefits
- Home office set-up
- Work from anywhere within US time zones
- Opportunities to shape the future of Stable and grow your career
Following are excerpts from the Remote Customer Support Specialist job posting:
This is an opportunity to join an early-stage startup as one of the first employees and have work that directly impacts the future of how companies are built.
Role
As a Customer Support Specialist, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation – we want our customers to continue to love Stable and to drive positive referrals.
Through this role, you will get to work directly with our customers — CEOs, founders, and operations managers of fast-growing companies all around the world. As part of our growing Customer Experience (CX) team your primary responsibilities will be to provide high quality support to our customers and use the insights from your support interactions to be a spokesperson for our customers’ needs.
A few of your responsibilities include:
Provide email support — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution
Gain a deep understanding of our product — You’ll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email.
Influence product — You’ll work closely with our CX team to communicate and implement customer and operational needs.
Follow playbooks and update our documentation— Use and update our CX playbooks to drive best practices for email resolution
Who you are
Driven by impact: You consistently see the possibility in what could be. The idea that you can make the future better than the present is exciting — and you want to be surrounded by others that share this ambition.
Learn by doing: You are motivated by results, and naturally understand which problems are most important to solve first. When challenges arise, you believe the best way to solve them is by tackling them head on.
Form deep relationships: You can easily put yourself in others’ shoes and enjoy understanding varying perspectives. You’ve found a result of this tendency are relationships you care about deeply.
Organized and data-driven: In a CX role, tracking small day-to-day trends can help transform product on a much wider scale.
You know that attention to detail and organization is important in ensuring that.
What you’ll do
- Support our customers through friendly email correspondence
- Collaborate with customers via video call to resolve more complex issues
- Use supporting CX documentation to resolve customer issues
- Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions
- Quantify and track day-to-day issues through our issue tracking tools
- Update our internal documentation when processes change
- Work closely with our CX team to provide customer feedback to improve the customer experience
Requirements
Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers
Comfortable solving new ambiguous, complex problems that we may not have encountered before — we are a fast-moving company and our processes often change day-to-day
Detailed-oriented with exceptional organizational skills
Energized by helping others
Bonus points if you have experience in a customer-facing role at a B2B or SaaS company
What we offer
- Competitive salary and equity in Stable
- Unlimited vacation time
- Healthcare benefits
- Home office set-up
- Work from anywhere within US time zones
- Opportunities to shape the future of Stable and grow your career
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
