.
by Chris Durst June 25, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
User Interviews, a company that recruits participants for researchers with study opportunities, has posted a Remote Support Specialist job to their careers page.
In this role, you will answer questions coming in through a ticketing system. Questions may include how to use User Interviews, how to participate in studies, where to locate incentive payments, and other related topics.
The Remote Support Specialist will work full-time, Monday through Friday, from 9AM-5PM (ET or CT), so you’ll have your weekends off!
Applicants should have at least one year of customer support experience, in particular, experience providing support in a written format (email, live chat, etc.)
The base salary for this position is $47,100 per year, and there is an annual performance-based bonus.
We love that their benefits package that goes beyond the norm, including perks like a $200/month employer contribution to your 401k, $250 office set up stipend, $50 a month work from home stipend, and unlimited wellness days.
Following are excerpts from the Remote Support Specialist job posting:
As a Support Specialist, you’ll be the true advocate for our users. You’ll answer all support questions that come through our ticketing system, which will include topics such as how to use our product, how to participate, where to locate participant incentive payments, research study participation issues, etc. You’ll be the expert in the user experience and be able to identify where any gaps are in that experience.
PRIMARY RESPONSIBILITIES:
- Manage all support tickets
- Collaborate with Project Coordinators on escalated support issues
- Track insights, digest feedback, and identify potential improvements to our users experience
- Own and develop processes for customer satisfaction
- Manage incentive payments
- Manage account reviews, helping to keep our participant & researcher base healthy
- Update support pages according to new product updates/processes that are released
- Assist with live chat support when necessary
- Coverage on holidays, on a volunteer basis
WORKING SCHEDULE:
- Monday through Friday 9AM-5PM (ET or CT)
LOOKING FOR SOMEONE WHO IS:
- Self-starter with a positive attitude
- Always a team player
- Likes people and has a heart for support
- Empathy for our users and desire to go above and beyond
- Thrives in a fast-paced, always changing startup environment
- Organized and thoughtful
- Enjoys problem-solving
REQUIREMENTS:
- 1 year of experience in a customer-facing support role
- Experience providing support in a written format (email, live chat, etc.)
- Experience responding to customer support tickets & chats with a high volume
- Experience/working knowledge of Zendesk is a plus!
- Excited about the prospect of owning a role within a growing company
- Strong problem-solving skills and comfortable with ambiguity
- Bachelor’s Degree Preferred but not required
- Candidates must have a United States address and be authorized to work without any Visa sponsorship.
Benefits
- Competitive base salary of $47.1k
- Annual performance based bonus compensation
- Equity options
- 100% premium covered medical & dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
- Flexible, paid parental leave
- 401k with $200/month employer contribution
- $250 office setup stipend (in addition to computer provided)
- $50/month work from home stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- $100 annual L&D stipend
- Annual company retreat
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
