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by Chris Durst Aug. 12, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Dick’s Sporting Goods as posted a Remote Customer Service Representative position to their careers page.
Update – Darn, this one filled fast! It looks like the company received all the applications it needed and deleted the listing. For earlier alerts on our job postings, join our free Telegram channel. For more jobs like these, see our Daily Jobs and Gigs page. Good luck to anyone who squeaked through!
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If you’re not a morning person, or if you just prefer to do other things in the earlier part of the day, you may like that this position will work a 12:00 PM – 9:00 PM ET shift.
In this role, you will “answer calls and creates epic Athlete experiences by tackling tough questions and soothing concerns while building genuine connections with our Athletes.”
I would consider this an ENTRY LEVEL position as the company is requiring less than one year of customer service experience. They would love it if you love sports, are a great communicator, and are tech-savvy enough to learn to navigate their systems.
There is a 3-week paid training program to help prepare you to succeed in the role.
The pay range is $29,000 – $46,200 per year, and Dicks’ does offer benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
Summary Description
At DICK’S Sporting Goods, our Athlete Engagement Teammates are the MVPs of our customer service call center. This role answers calls and creates epic Athlete experiences by tackling tough questions and soothing concerns while building genuine connections with our Athletes. As the second tier of customer support, Athlete Engagement Teammates are trained and empowered to build meaningful relationships while conducting in-depth investigations to resolve questions and concerns that require an elevated level of service.
Job Duties & Responsibilities
- Partner with Athletes (customers) over the phone or via chat to address questions and concerns.
- Dive into our Tier 2 escalation calls and chats like a pro, by solving questions, taking ownership of concerns, and cheering on our Athletes with enthusiasm.
- Build relationships that go above and beyond the game, making each interaction matter through clear and empathetic communication.
- Tackle challenges head-on, from gear advice to order hiccups, ensuring every Athlete leaves with a smile and ensuring our Athlete needs (orders, payments, price adjustments, returns/exchanges, loyalty accounts and gift cards) are met accurately and efficiently.
- Be the MVP of our team by utilizing appropriate processes, online programs, and bringing positivity and passion to every shift.
- Work with internal and external partners (e.g., DICK’S Sporting Goods stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete
- Take ownership of any significant issues or uncertainties that arise during Athlete calls such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents. Appropriately log all information.
- Engage in team events and culture building initiatives. Be a positive voice within the team and offer recommendations to your supervisor on how to create better athlete experiences.
QUALIFICATIONS:
- High school diploma or equivalent
- <1 Year of experience in a customer-facing role such as customer service, retail, food service, hospitality (part-time okay)
- High-speed internet
- Ethernet Port
- Microsoft Office, TEAMS
- Experience a plus for IVR (Five9), CRM or order management lookup tools, viewing tracking information (Fedex, UPS, Freight) and using loyalty and gift card platforms
Knowledge, Skills, & Abilities
- A love for sports and building strong communities, with a knack for sharing that passion with others
- Stellar communication skills that score big points in problem-solving
- Flexibility to adapt to different situations and play as a team player
- Think fast on your feet and doesn’t get overwhelmed when thrown a curve ball
- Tech-savvy skills to navigate our systems and slam-dunk service every time
- If Bilingual – could be called up to speak to our Spanish speaking Athletes
- Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as well as some holidays, in order to support our peak business.
- Train like a champion! Mandatory training sessions are scheduled 8 am – 5pm (ET) Monday through Friday for the first 3 weeks of joining the team.
Compensation & Benefits
Targeted Pay Range: $29,000 – $46,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
