by Chris Durst July 29, 2020
OneSupport reached out to us today and asked that we let you know that they’ve raised their hourly rate to $12.
They continue to hire from Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin, and noted that they the MOST URGENT NEEDS for the following:
- URGENT NEED in IDAHO and MONTANA.
- URGENT NEED for Bilingual Spanish Representatives.
Currently, they have three types of openings:
- Business Customer Care Representative
- Client Care Representative
- Technical Support Representative
Employees can also “select a competitive benefits package (health, dental, vision, life, 401k, paid time off).”
No certifications or degrees required for any of these roles.
Here’s what the company has to say about these roles:
Customer Care Representative
“Duties include:
- Provide general support and light troubleshooting for clients and their phone services
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
- Research required information using available resources
- Follow provided processes and procedures
- Identify and escalate priority issues per client specifications
- Accurately process and record call transactions using the designated tracking software
- Stay current with system information, changes and updates
- Manage time effectively in order to obtain performance criteria objectives
Qualifications:
- Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
- Interest in or experience with light or soft sales preferred
- Knowledge of relevant software, computer applications, and related equipment or the ability to learn
- Multitasking capabilities with ability to react quickly in a fast-paced environment”
Business Customer Care Representative – Full-Time
“There is also an upselling requirement that could earn you commission on top of the base pay rate. If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills. The position requires regular attendance and punctuality.
Duties include:
- A 2% soft sales close rate requirement with opportunity for commission
- Work with both business and residential customers in support of their account
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
- Research required information using available resources
- Follow provided processes and procedures
- Identify and escalate priority issues per client specifications
- Accurately process and record call transactions using the designated tracking software
- Stay current with system information, changes and updates
- Manage time effectively in order to obtain performance criteria objectives
Qualifications:
- Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
- Interest in or experience with light or soft sales preferred
- Knowledge of relevant software, computer applications, and related equipment or the ability to learn
- Multitasking capabilities with ability to react quickly in a fast-paced environment
Technical Support Representative – Full and Part-Time
“Duties include:
- Troubleshoot technical support issues for customers
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
- Research required information using available resources
- Follow provided processes and procedures
- Identify and escalate priority issues per client specifications
- Accurately process and record call transactions using the designated tracking software
- Stay current with system information, changes and updates
- Manage time effectively in order to obtain performance criteria objectives
Qualifications:
- Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
- Interest in or experience with light or soft sales preferred
- Knowledge of relevant software, computer applications, and related equipment or the ability to learn
- Multitasking capabilities with ability to react quickly in a fast-paced environment”
Click here for full details and to apply for any of these positions. To see more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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