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by Chris Durst March 20, 2025
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Jack Henry, a technology solutions company that works with community banks and credit unions, has posted a Part-Time Remote Call Center Representative role to their careers page.
In this role, you’d be providing customer service by phone and chat to bill-pay website/mobile application subscribers for the company’s financial institutions. You’d be helping customers with things like site navigation, basic tech support, ticketing requests, etc.
The posted pay rate is $34,320-$37,500/yr.
No state hiring restrictions mentioned.
Requirements include at least one year of customer service experience, strong communication skills, and attending the full 6 weeks of training.
Following are excerpts from the Remote Call Center Representative job posting:
The iPay Solutions Contact Center Product Support Representatives are responsible for providing unparalleled customer service with inbound phone and chat support to bill pay website/mobile application subscribers for all of our financial institutions. You will support customer education, site navigation, problem resolution, basic technical support, and ticketing requests. The calls or chats will primarily be from individual subscribers but could also be from financial institution representatives as well. This is a first call/chat resolution position that requires an individual to define the subscriber’s issue while using available resources to efficiently troubleshoot and resolve. The pay range for this position is $34,320-$37,500 per year.
This position can be worked remotely within the United States.
What you’ll be responsible for:
- Providing timely product support by assessing, researching and/or resolving the issue in a single resolution.
- Maintaining a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or case and using required security protocol to verify customer information.
- Documenting product issues and enhancements escalating information to leadership and complex customer inquiries or system issues for resolution to the appropriate recipient.
- Assisting customer with new account set up and performing maintenance for existing accounts.
- Maintaining expected call center metrics.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum 1 year of customer service experience. (customer facing OR phone customer support)
- Must have the ability to communicate clearly and understandably.
- Must be able to work an assigned shift. Please note there is no flexibility or changes to this shift after it is accepted. Shift would be between the hours of 8am-10pm ET, Monday – Friday.
- Must be able to work a training schedule for first 6 weeks from 8:00am – 5:00pm ET, Monday – Friday.
- Candidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote).
- 20 mbps download speed
- 10 mbps upload speed*
What would be nice for you to have:
- Call Center experience.
- Ability to be calm, courteous, and communicate clearly when assisting customers.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this positing, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
