by Rat Race Rebellion Dec. 23, 2025
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Thirty Madison, a healthcare company, has posted a Part-Time Remote Customer Experience Agent opening to their careers page.
In this role, you would serve as the first point of contact for patients, providing non-clinical support across multiple service lines. You would answer questions, troubleshoot issues, coordinate logistics, and help ensure a smooth, supportive patient experience.
Applicants should have strong written and verbal communication skills, a service-oriented mindset, comfort using technology, and the ability to work independently in a distraction-free home environment while maintaining confidentiality.
The posted pay rate is $20.00 per hour.
The company is hiring from the United States (location-specific state restrictions not listed).
Following are details excerpted from the Part-Time Remote Customer Experience Agent job posting:
As a Part-Time Customer Experience (CX) Agent, you will be the first point of contact for patients needing non-clinical support for Thirty Madison’s service lines. This role is part-time, ranging from 20–29 hours per week based on business needs. You will assist patients with care, creativity, and attention to detail while following safe, compliant procedures, all while supporting the company’s mission of improving access to healthcare for people with chronic conditions.
Job Responsibilities
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Serve as the first point of contact for patients, resolving questions and concerns with empathy and efficiency
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Provide support across multiple platforms, contact channels, and service lines
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Troubleshoot technical issues related to the website, patient accounts, and internal tools
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Identify and escalate trends in patient feedback to support process improvements
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Stay up to date on evolving product features to deliver accurate support
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Adhere to HIPAA and other regulatory requirements at all times
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Coordinate logistics related to prescription insurance coverage and medication delivery
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Collaborate with patients and internal team members to create seamless experiences
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Follow established workflows, templates, tools, and guidelines
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Maintain clear, organized, and accurate records of patient interactions
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Meet or exceed individual and team performance goals
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Support multiple service lines as needed
Requirements
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Strong verbal and written communication skills
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A genuine service-oriented mindset
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Ability to adapt to changing systems, workflows, and policies
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Comfort using a computer and related technology
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Quiet, distraction-free home workspace suitable for handling sensitive information
Physical Requirements
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Ability to use a keyboard, mouse, and telephone for 7–8 hours per day
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Vision sufficient for computer monitor use
Required IT
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Reliable at-home internet connection
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Minimum download speed of 25 Mbps and upload speed of 5 Mbps
Compensation
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$20.00 per hour
HOW TO APPLY
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CLICK HERE for full details and to apply for this Part-Time Remote Customer Experience Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
