PART-TIME Remote Customer Service Rep

by Chris Durst June 10, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Jack Henry, a technology provider that serves financial institutions, has posted a Remote Part-Time Customer Service Rep position to their careers page.

UPDATE: The company has received all of the applications they need and has removed the job listing from their site. Good luck to all who applied!

This part-time job involves assisting customers with a wide range of financial needs. You would assess the nature of their question and resolve it in a timely manner.

While no educational requirement is mentioned, per the listing applicants should have at least one year of customer service experience, be comfortable navigating multiple systems, and have excellent communication skills.

The Remote Customer Service Rep position starts on JULY 22, 2024 and kicks off with a 6 week, Monday – Friday training schedule.

The pay range is $34,320-$37,500 per year.

There are no details noted, but mention is made of an “outstanding benefits program” for employees.

This position can be worked remotely throughout the US; however, if you are located within 30 miles of our Springfield, MO or Monett, MO office locations you will be required to work onsite.

Here’s an excerpt from the Remote Customer Service Rep job posting:

Acting as a Financial Representative on behalf of our financial institution clients, the Bank and Credit Union Product Support Representatives assist customers with a wide range of financial needs. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization!

This position can be worked remotely throughout the US; however, if you are located within 30 miles of our Springfield, MO or Monett, MO office locations you will be required to work onsite.

This position would start on 7/22/2024, and training is Monday – Friday 3 PM – 8:45 PM CT for the first 6 weeks. The pay range for this position is $34,320-$37,500 per year.

The shift options listed below are our current tentative offerings:

1 – PT 5×5; 4:00PM-9:00PM CT Mon, Thu, Fri & 9:00AM-2:00PM CT Sat, Sun

2 – PT 5×4; 8:00AM-1:00PM CT Mon, Tue & 8:00AM-1:00PM CT Sat, Sun

3 – PT 4x5x8; 4:00PM-9:00PM CT Mon, Tue, Wed, Fri & 8:00AM-4:30PM CT Sat

4 – PT 5×5; 5:00PM-10:00PM CT Mon, Wed, Thu & 9:00AM-2:00PM CT Sat, Sun

5 – PT 5×5; 5:00PM-10:00PM CT Mon, Tue, Thu, Fri & 9:00AM-2:00PM CT Sat

6 – PT 5×5; 5:00PM-10:00PM CT Mon, Tue, Wed, Fri & 9:00AM-2:00PM CT Sat

7 – PT 3×8; 8:00AM-4:30PM CT Mon & 8:00AM-4:30PM CT Sat, Sun

What you’ll be responsible for:

Providing assistance to our financial institution clients customers and members, similar to an over-the-phone personal banker.
Assessing nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the customer/members need with the guidance from our financial institution clients.
Assuring system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client’s security requirements.
Communicating the customer’s needs/expectations to the appropriate personnel. Following escalation procedures to ensure complex support issues are resolved.
May perform other job duties as assigned.

What you’ll need to have:

Must have at least 1 year of customer service experience.
Schedule Adherence is monitored. Must be able to adhere to a published break and lunch schedule.
Proven ability to remain calm in stressful situations.
Comfortable navigating multiple systems while assisting customers/members.
Must have the ability to communicate clearly and understandably.
Candidates must be able to work the following:
- Candidates must be able to work their assigned schedule in a 363/24/7 call center. Schedules will include nights, weekends and holidays. (Closed Thanksgiving and Christmas) and will be assigned upon job offer.
- The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted.
- We offer a shift differential for night and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and effective after the completion of training.
Candidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote):
- 10 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection)
- 1.5 mbps upload speed

What would be nice for you to have:

Customer service and multi-tasking skills.
Ability to listen to and empathize with the customer/member.
Ability to use the tools provided for first call resolution.
Self-developer, takes initiative on career path.
Experience in call center, bank, or credit union industries.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

~~CLICK HERE~~ ~~for full details and to apply for this Part-Time Remote Customer Service Rep position~~. UPDATE: The company has received all of the applications they need and has removed the job listing from their site. Good luck to all who applied! For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!