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by Chris Durst Oct. 8, 2024
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Circles, a Sodexo company, has posted a Remote Facilities Customer Service Professional position to their careers page.
In this role, you will be responsible for answering calls and emails related to facilities management from: employees, technicians, and vendors and will assess the nature of the request, document and dispatch to the appropriate party for resolution.
This part-time role requires 25 hours per week, Tuesday through Saturday from 7:00am to 12:00pm (ET).
Applicants should have great customer service skills, extensive use of computer with experience with Microsoft Office products and the input of large amounts of data, excellent communication skills, and the ability to multitask effectively.
The posted starting pay is $17 per hour, and the company offers a benefits package.
Following are excerpts from the Remote Facilities Customer Service Professional job posting:
The Facilities Customer Service Professional handles incoming client calls while working within a facilities case management tool. You will be responsible for answering calls and emails related to facilities management from: employees, technicians, and vendors and will assess the nature of the request, document and dispatch to the appropriate party for resolution. All of these functions are delivered with a high focus on ensuring an optimal customer experience with every interaction.
Part-Time shift available! 25 hours per week, Tuesday through Saturday from 7:00am to 12:00pm, *Eastern Time Zone*
Compensation is $17.00 per hour.
Requirements
- Responds to routine inquiries via inbound phone calls
- Is required to assess the nature of the call and determine the most appropriate party to handle the call
- Processes incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc.
- Asks probing questions to understand and troubleshoot the root cause of the problem or request and determines the right party to service the work order.
- Dispatches the work order through telephone or email to appropriate contact
- Sets appropriate turn-around time expectations with the client based on priority codes
- Ensures that all reports are accurate and filed in a timely manner
- Selects priorities and organizes work to meet priorities
- Proactively identifies work order trends and communicates to the Team Coordinator and Program Lead
- Follows approved policies and procedures
- Resolves shift concerns and/or tasks with the Team Coordinator / Program Lead and co-workers
- Achieve goal of handling 45 requests per day average.
- Support team achievement of phone SLA goals
- Adherence to schedule shifts, keeping within guidelines for arrivals/departures and absences.
- Adhering to efficiency and accuracy standards.
- Support phone volume in the range of 70-100 phone interactions per shift.
- Mastery of Circles/Sodexo systems and knowledge matrix to support multiple accounts.
Job Specific Competencies Required Knowledge and Experience
- Must be able to demonstrate customer service skills
- High school diploma required
- Call center experience preferred (inbound)
- Extensive use of computer with experience with Microsoft Office products and the input of large amounts of data
- Switchboard or Helpdesk experience a plus
- Excellent listening skills and telephone skills
- Excellent professional communication and interfacing with customers and co-workers
- Ability to manage multiple tasks simultaneously
Benefits
- Generous PTO policy
- 401k with match
- Paid holidays
- Access to discount programs
- Two-week paid sabbatical every five years
- Access to Employee Assistance Program
- Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities
HOW TO APPLY
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CLICK HERE for full details and to apply for this Part-Time Remote Facilities Customer Service Professional position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
