Remote Customer Service Opportunities With Working Solutions

Bookkeeping Software Customer Support(1)

Sponsored post by Chris Durst Feb. 15, 2024

It’s a great time to get your foot in the door with Working Solutions!

The folks at Working Solutions reached out to let us know they are looking for independent Bookkeeping Software Customer Support professionals. This is an ongoing program, not seasonal, and requires Quickbooks Online or other accounting/bookkeeping software experience.

If you’ve seen any of our Facebook Live interviews with their Talent Acquisition team, you already have a sense of what makes contracting with Working Solutions different from so many other companies with similar opportunities. The team is welcoming, knowledgeable, and enthusiastic; and the company offers a robust support system to help you along the way to your personal success story.

There’s a current opportunity supporting accounting software customers.

If you have great customer service skills and want to:

- Choose your own hours,
  - Be your own boss, and
    - Have a guaranteed minimum payment per hour…

You’ll want to check out this opportunity:–

Bookkeeping Software Customer Support – Remote

- Earnings potential:
  - Some companies don’t like to list it, but we find that many job seekers find if frustrating when they can’t find that detail. Contractors on the Bookkeeping Software Support program will earn up to $20.40 per hour.
- Contracting from:
  - US, all states except CA, NY, PA, WA
- Special Skills:
  - For the Bookkeeping Software Support contract, Quickbooks Online or other bookkeeping/accounting software experience is required, as well as experience with AR, AP, journal entries, reconciliation, etc. is required.
- Training Requirements:
  - Contractors will be required to complete program-specific education classes to prepare for and work this program. Our education team is recognized in the industry as top-notch, and they’re dedicated to helping our PROs be ready and feel confident when starting a new program.
- Duration of Contract:
  - Ongoing program, not seasonal

Highly-Rated by Past and Present Contractors

Current and past agents with the company rate their experience with 4.7 out of 5 stars on Glassdoor. Add that to feedback from RRRebels who work with Working Solutions and it appears that, overall, people are very happy with their Working Solutions contracting experience.

Their Fast, Easy Application Process

Working Solutions’ fee-free application process is designed to get you into money-making mode as quickly and effectively as possible with these five simple steps:

1. Create a candidate profile (5 minutes): Explore our current opportunities to view our open contracts. Once you’ve found one that interests you, click “Apply Now” to create a candidate profile. We’ll ask you for some basic information and questions to determine if you have the right tools to work with us.

2. Add your Experience and Skills (5 minutes): You’ll add your professional experience and skills to help identify which opportunities may be the best fit for you.

3. Take assessments (30 minutes): As part of the application process, contractors will be prompted to take an online assessment to determine if working with Working Solutions is a good fit. The assessment takes about 30 minutes to complete. Every candidate is required to complete this assessment to be considered for the contract.

4. Install and run technology scanner (3 minutes): You will be prompted to download, install and run a non-invasive scanner to verify if your technology meets Working Solutions’ requirements.

5. Complete program-specific application questions and complete interview: Answer questions specific to the client program you’re interested in and complete your interview.

Since you’ll be contracting from home, you will need to have certain situations and technology in place in order to ensure a smooth interface with their technology and with the customers you’ll be supporting. This includes:

Quiet, uninterrupted environment during all working hours
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection to be used during tech setups, while attending education classes and while working
Windows 10 or Windows 11 operating system must be used
Valid antivirus software installed, running and up to date
Wired USB headset with microphone (Gaming headsets not accepted)
Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.
- Read FAQ for more information

Is this role full-time or part-time?

YES! 😉

Since you’ll be setting your own hours, you could work full-time, part-time, or a mixture of both depending on program availability and your personal and/or financial needs. Agents schedule their own time based on client hours operation and availability. You can work as few as 10-15 hours per week or 40+, depending on availability. The hours of operation for this client are 8:00am to 8:00pm CST, Monday – Friday.

Fee-Free Program-Specific Education Classes

Working Solutions works with a wide variety of clients — each with their own specific needs.

Since you, as a contractor, will be servicing their clients, Working Solutions provides fee-free education classes that will give you the information and context you need to tailor your customer service skills to a particular client and their customers.

Additionally, Working Solutions provides their contractors (you) with ongoing support as they work with their clients.

This process helps to ensure your success, the customer’s satisfaction and, ultimately, a great relationship between Working Solutions and their clients.

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