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by Chris Durst July 30, 2024
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Henry Meds (Adonis Health), a healthcare subscription service, has posted openings for Remote Call Center Care Coordinators.
In this Remote Call Center Care Coordinator role, you will provide exceptional support and assistance through inbound and outbound communication channels, ensuring timely and accurate service that exceeds our customers’ expectations.
Applicants should have at least one year of customer service experience, and should have a flexible schedule to accommodate business needs.
Training starts September 13th, 2024, so get your applications in quickly!
The posted pay rate is $21.63 per hour, and the company offers benefits for you and your qualified dependents.
Following are excerpts from the Remote Call Center Care Coordinator job posting:
We are seeking dynamic and experienced Care Coordinators to join our growing team. As the primary point of contact for our valued customers, you will provide exceptional support and assistance through inbound and outbound communication channels, ensuring timely and accurate service that exceeds our customers’ expectations. With your expertise, you will manage customer interactions with professionalism and care, becoming a key member of our dedicated customer support team. Join us and make a meaningful impact on the customer experience.
*Please note – the cohort start date for this position will be Friday, September 13th, 2024*
Key responsibilities:
- Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
- Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
- Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
- Collaborate with other team members to provide a seamless and efficient customer service experience.
- Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.
- Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform
Remote Call Center Care Coordinator Requirements:
- At least 1 year of customer service experience is required.
- Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems.
- The ability to handle difficult situations and complaints with tact and professionalism.
- Proficiency in using phone and computer systems for customer interactions.
- A positive attitude and a commitment to providing excellent customer service.
- Private work environment due to HIPAA regulations.
- Previous experience in healthcare and/or startup companies is a plus!
- Must have a flexible schedule to accommodate business needs – shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.)
- Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview.
Compensation:
- $21.63 per hour
Company Offers:
- Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employee and 50% for their qualified dependents).
- 401k with matching contributions beginning your first day.
- Unlimited PTO.
- Full remote position with occasional travel.
- Impactful rewarding work as part of a fast-growing brand helping thousands of people every day.
Please note that Henry Meds cannot provide sponsorship at this time. Applicants must be legally able to work in the US without sponsorship.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Call Center Care Coordinator position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
