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by Chris Durst Mar. 11, 2024
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Conduent is hiring work from home Call Center Customer Service Representatives.
No weekends.
Paid training.
Equipment provided.
Full-time.
Benefits.
In this role, you will be provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in the NJ Family Care Program.
The company is hiring across the United States with a FEW EXCEPTIONS:
AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN- Minneapolis, IL, NY – NYC
OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met
Starting pay for this position is listed at $16 per hour, to be paid bi-weekly.
Here’s an excerpt from the Conduent job posting:
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
- Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
- Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $16.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- High School diploma or GED
- Background and drug screening required.
States that are Not Applicable for this position:
AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN- Minneapolis, IL, NY – NYC
OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met
HOW TO APPLY
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