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by Chris Durst Sept. 23, 2024
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Gainwell, a tech company focusing on IT solutions for human resources and public health, has posted a Remote Call Center position to their careers page.
In this full-time role, you will contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.
Applicants should have at least two years of customer service experience, basic knowledge of computer software and Microsoft Office applications, and great problem-solving skills.
The posted pay range is $29,100.00 – $41,600.00 per year. Benefits include generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
Hiring in the United States only.
Following are excerpts from the Remote Call Center job posting:
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we’re looking for
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- This is a remote position for candidates living in the United States.
- Video cameras must be used during all interviews and during the initial week of orientation.
- Full-time (40 hours a week)
- Remote (work from home)
Compensation & Benefits
The pay range for this position is $29,100.00 – $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Call Center position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
