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by Chris Durst May 7, 2024
| As we write, this Remote Call Center Representative job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Optum, part of the UnitedHealth Group family of companies, has posted a Remote Call Center Representative Clinical Administrative Coordinator Senior – AARP.
UPDATE: YIKES! We expected this one to go fast, but that may have been a record — the company has shut down applications for this position. Good luck to those who made it in under the wire!
In this role, you would be managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff.
The Remote Call Center Representative Clinical Administrative Coordinator position is open to applicants from the United States – nationwide, no state hiring exclusions are noted.
Per the company, this is a full-time role that requires employees to work during their normal business hours of 9:00am – 5:30pm CST.
Pay is listed as $18.80 – $36.78 per hour and a broad benefits package.
Optum provides computers to their home-based workers.
Here’s an excerpt from Omni’s Remote Call Center Representative job posting:
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
Positions in this family include those responsible for functions in areas such as health services, clinical services, and delivery of clinical care. Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification, and census roles. *Employees in jobs labeled with ‘SCA’ must support a government Service Contract Act (SCA) agreement.
This position is full-time. Employees are required to work our normal business hours of 9:00am – 5:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Extensive work experience within own function.
- Work is frequently completed without established procedures.
- Works independently.
- May act as a resource for others.
- May coordinate others’ activities.
- Extensive work experience within own function. Applies knowledge/skills to a range of moderately complex activities.
- Demonstrates great depth of knowledge/skills in own function.
- Sometimes acts as a technical resource to others in own function.
- Proactively identifies solutions to non-standard requests. – Solves moderately complex problems on own.
- Works with team to solve complex problems.
- Plans, prioritizes, organizes, and completes work to meet established objectives.
- May coordinate work of other team members.
- Serve as primary point of contact for providers or members regarding medical/behavioral/clinical services or benefits
- Extract and review fax requests for medical or clinical services
- Receive calls requesting medical/behavioral/clinical services or benefits information (e.g., from providers or members)
- Receive electronic referral form requests for medical/behavioral/clinical services
- Utilize phone system to respond to and transfer calls to appropriate individuals
- Ask callers standard questions to understand requests, gather necessary information, and assess urgency
Primary Responsibilities (continued):
- Access electronic member files using policy or id number -Determine member eligibility
- Follow protocols to task requests appropriately
- Check procedure codes against notification requirements and benefit coverage to determine next steps
- Reference automated job aid tools via the computer to identify appropriate procedures when needed CLA_Research Information to Respond to Medical/Behavioral/Clinical Services or Benefits
- Access claims information
- Review and interpret call history documentation (e.g., case notes)
- Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information)
- Take calls and questions from members and/or providers regarding case status
- Determine whether authorizations are required for requested medical services
- Reference automated job aid tools via computer to research relevant rules, regulations, or procedures
- Learn computer system and process changes and updates and incorporate into daily work
- Contact internal resources if necessary to clarify information
- Identify appropriate resource (e.g., doctor, resource, contracted provider) to respond to medical requests CLA_Process Medical/Behavioral/
- Clinical Services or Benefits Requests
- Provide/explain benefit information to members/providers
- Provide/explain authorization information to members/providers
- Communicate with clinical team to ensure provider receives a response when necessary
- Document call history information into relevant computer system
- Enter medical request data into relevant computer system
- Follow standard procedures to complete requests
- Request medical review via relevant computer system as needed
- Review and advise member/provider of status of a request (e.g., notification, authorization)
- Schedule appointments for members based on request
- Provide information regarding appointments and medical services to facilities staff to assist members
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of call center experience
- Ability to work full-time. Employees are required to work our normal business hours of 9:00am – 5:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
Preferred Qualifications:
- Health Insurance Experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, Washington, or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $18.80 – $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
HOW TO APPLY
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