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by Chris Durst Mar. 13, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Act fast if interested! Historically, positions with Humana have filled quickly.
Update – Darn it! As expected, this one filled fast. It looks like the company received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs and Gigs page. For alerts on our job postings, join our free Telegram channel!
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Humana, a Fortune 100 company, is hiring work from home Call Center Representatives.
Benefits begin the first day.
In this full-time position you’d be supporting primary care medical centers.
The company provides the equipment for this role.
The posted pay rate is $34,500 – $47,400/yr. Benefits appear to be broad.
No state hiring exclusions are noted.
Here’s an excerpt from the job listing:
Become a part of our caring community and help us put health first
The Call Center Representative represents the company by addressing incoming telephone, digital, or written inquiries. This full-time position is in a high-volume healthcare Contact Center, supporting primary care medical centers.
This is a Work from Home Position
Essential Functions
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
- Resolve patient issues through independent problem solving and with a goal of first call.
Required Qualifications
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally.
- Active listening, with a high degree of empathy
- Ability to remain calm and helpful even when dealing with upset patients.
- Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests.
- Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook
Preferred Qualifications
- Bilingual English (read, write & speak) and Spanish (speak)
- A minimum of one (1) year of previous experience working in an inbound customer service call center.
- High school diploma or equivalent
- Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
- Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen.
- Experience with use of virtual contact center solutions such as 8×8 Virtual Contact Center, Genesys, Ring Central, Five/9, etc.
- Knowledge of and strict adherence to HIPAA
Scheduled Weekly Hours: 40
** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **
Use your skills to make an impact
Alert
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format – Modern Hire
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Scheduled Weekly Hours: 40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$34,500 – $47,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
HOW TO APPLY
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CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
