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by Chris Durst March 5, 2024
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ClearCaptions, an FCC-certified telephone captioning provider, has posted a work from home Client Care Specialist job to their careers page.
In this role, you’d be responding to inbound customer assistance and general inquiries related to our caption service.
A college degree is not required, but applicants should have customer service experience and strong communication skills.
The pay rate is listed at $20/hr. with consideration to experience and location.
No state hiring restrictions are mentioned in the listing.
Benefits include premium medical, dental and vision, 401(k) match, fitness program, professional development stipend, and home office allowances.
Here’s an excerpt from the company’s job posting:
The Client Care Specialist will work in a customer service environment responding to inbound customer assistance and general inquiries related to our caption service. This includes account maintenance and training.
This is a Remote/Work from Home position reporting to the CEX Operations Supervisor.
What you will do:
- Inbound phone contacts will be the primary delivery of work as well as Chat services.
- Respond to and manage inbound customer inquiries daily.
- Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services.
- Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction.
- Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture.
- Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.
Qualifications:
- The qualified candidate will have experience in verbally explaining complex information in concise terms to customers.
- High school diploma or equivalent required; college degree preferred but not required.
- Minimum 3 years Customer Service experience.
- Ability to clearly communicate with a wide variety of customers.
- Ability to identify customer needs over the phone.
- Good interpersonal skills and a team player.
- Logical thinker who can follow standard operating procedures.
- Ability to problem solve with limited information.
- Positive attitude and a willingness to learn and grow.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Reliable and predictable attendance.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).
- Familiarity with Salesforce and Salesforce tools.
Past experience with a communications company in a customer service environment.
Work Environment
100% Remote: Work environment is at home.
Compensation: $20.00/hr with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.
HOW TO APPLY
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