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by Chris Durst Oct. 1, 2024
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CareCentrix, a home health services company, has posted a Remote Customer Advocacy Specialist job to their careers page.
In this role, you will serve as the main point of contact for escalated calls and requests, manage payer, provider and patient complaint resolution, and other related tasks.
Applicants should have a high school diploma or equivalent, 3 years of experience in an Operations/Production support role, and basic computer skills and data entry with speed and accuracy.
The posted pay rate is $19 per hour, plus a monthly incentive bonus opportunity.
CareCentrix offers a full range of benefits including, health, dental, vision, PTO, 401(k), paid parental leave, and more.
Following are excerpts from the Remote Customer Advocacy Specialist job posting:
As a Customer Advocacy Specialist, you will serve as a critical subject matter expert (SME) role in driving resolution for internal or external issues or complaints. De-escalate and resolve issues with a high level of independence. This role assists the Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Candidate to work \cross-functionally to identify areas of opportunity/performance improvement and recommend solutions.
Hours for this position: Monday – Friday, 11:30AM – 8:00PM EST
Responsibilities
In the Remote Customer Advocacy Specialist role you will:
- Act as main point of contact for escalated calls and requests
- Adhere and meet service level agreements and performance goals as set by the clients
- Monitor and/or complete production, as applicable
- Manage payer, provider and patient complaint resolution.
- Work with supervisors drive efficient case handling and quality.
- Work with supervisors to create efficient work plans and trending root cause.
- Support cross-functional process improvement efforts and provide feedback to other business partners.
- Perform other duties as required or assigned.
SECONDARY RESPONSIBILITIES
- Respond to calls/e-mails in a timely manner
- Be proficient with entering information into CART system
- Projects/spreadsheets – across all operations
- Act as a resource for Customer Service Representatives, line staff-research process issues
- Monitor sensitive State Reports
Qualifications
You should get in touch if: (experience & education)
- High School Diploma or the equivalent
- 3 years of experience in an Operations/Production support role.
- Basic computer skills and data entry with speed and accuracy is required.
- Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).
What we offer:
- Starting Pay for external hires is $19.00 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
- Full range of benefits including Health, Dental and Vision with HSA Employer
- Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual
- Fitness Training and more
- Advancement Opportunities, professional skills training, and tuition /exam reimbursement
- PayActiv – access earned income in between pay checks
- Walgreens Discount – receive up to 25% off eligible items
- Great culture with a sense of community
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Advocacy Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
