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by Chris Durst Dec. 10, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Guardian Life, a company specializing in life insurance, disability insurance, dental insurance, and other benefits, has posted a Remote Customer Care Associate II job opening to their careers page.
Update – This one filled fast. It looks like the company received all the applications it needed and deleted the listing. Good luck to everyone who applied! For earlier alerts on our job postings, join our free Telegram channel. For more jobs like these, see our Daily Jobs and Gigs page. Good luck to anyone who squeaked through!
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In this role, you will facilitate, analyze and resolve customer issues through a variety of communication channels, including phone, email and chat.
Applicants should have a high school diploma, experience in a service-related industry, a quiet place to work, excellent phone skills, and strong rapport building skills.
The posted pay rate for this position is $18 per hour, and there is a 3% annual bonus target (approximately $1,100).
The company also offers a comprehensive benefits package.
Following are excerpts from the Remote Customer Care Associate II job posting:
Do you want to be part of a collaborative Customer Response team?
In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of
communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.
At Guardian we foster a team culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards”. If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member/Provider.
Customer Response Unit.
You are:
A consummate professional with excellent verbal and written communication skills. You are self-motivated and goal orientated, and you thrive in a fast-paced environment where best in class customer service is your standard. You’re patient, empathetic, detail orientated, and work well independently in a team setting. You are a tech savvy problem solver that can treat customers with compassion and care.
Qualifications
You have:
- High School Diploma.
- Associate Degree or bachelor’s degree preferred.
- Experience in a service-related industry.
- Minimum internet speed of 50/25 Mbps
- Private and secure workspace free from interruptions
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
You will:
- Serve as a company ambassador by delivering exceptional customer service in the contact center.
- Collaborate across teams to solve customer issues and provide product support.
- Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
- Contribute in an ever-evolving work environment, where everyone’s ideas matter.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Develop in-depth knowledge of a company’s products and/or services
Location:
- Work from Home/Remote
Our promise:
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
We offer:
- Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
- Competitive compensation.
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
- Life and disability insurance.
- A great 401(k) with match.
- Tuition assistance, paid parental leave and backup family care.
- Dynamic, modern work environments that promote collaboration and creativity.
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
- Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Compensation & Benefits
Customer Care Agent- Starting salary is $18.00 per hour ($37,440) with a 3% annual bonus target.
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Health Care
- Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
- Dental plan
- Vision plan
- Health care accounts – flexible spending, health reimbursement, and health savings accounts
- Critical illness insurance
Life and Disability Insurance
- Company-paid Life and Disability insurance plus voluntary supplemental coverage
- Accident insurance
Retirement and Financial
- 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
- Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
- Flexible work arrangements (part in-person/part remote)
- Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
- Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
- Paid parental leave and paid family and medical leave policies
- Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
- Wellness programs, including fitness program and equipment reimbursement
- Child, adult, and elder back-up care support through Bright Horizons
- Adoption assistance
- College planning
- Tuition reimbursement
- Student loan assistance
- Commuter benefits in select metropolitan areas
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Care Associate II position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
