.
by Chris Durst Mar. 20, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Sharebite, a meal benefits platform that allows companies to provide employees with food from restaurants they love, has posted a Remote Customer Care Specialist job to their careers page.
We love that, for every meal ordered through their system, the company donates a meal through local partners like Feeding America and City Harvest.
In this role, you will communicate with customers via email and phone, and work to answer their questions and resolve problems. The company will train you so you’ll be fully versed on their product offerings, customer dynamics, and the tools you’ll need to find satisfactory solutions for their clients.
Applicants should have at least one year of customer service or operations experience (Fintech or tech fields preferred); empathy; problem-solving skills; excellent communication (written and verbal); be coachable; and a “white-glove” mentality.
The posted pay rate is $40,000-$52,000 per year. The company also offers a wide range of benefits.
Following are excerpts from the Remote Customer Care Specialist job posting:
As a Passport Customer Care Specialist, you will work closely with your team members to ensure white-glove service for our versatile fintech product. You will receive training to be fully versed on Sharebite’s product offerings, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients. This role works in a specialized Customer Care capacity – this team is a tight-knight group who tackles nuanced Customer Care matters, as well as taking opportunities to turn customer feedback into product development ideas. You will work closely with the Passport Team Lead to maintain highly efficient day-to-day operations, and keep excellent customer satisfaction for one of our quickest-growing products.
What You’ll Do
- Work directly with customers to answer questions and resolve problems.
- Utilize email and phone calls to provide white-glove service in a timely manner.
- Ensure that Customer Success operations, procedures, and systems are adhered to.
- Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices.
- Collaborate with the Passport Team Lead and other Customer Care Associates to ensure smoothness and efficiency in daily operations.
Required Skills & Experience
- 1 year of experience in a customer service or operations role preferred.
- Experience in Fintech or quickly advancing technical fields preferred.
- Excellent communication skills – you feel comfortable with written and verbal correspondence.
- Empathy – you are able to identify with customer dilemmas, and assist in a compassionate manner.
- Problem solving skills – you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product.
- Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and develop.
- Dynamic – you’re comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.
- White-glove mentality – you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience.
- Self-Starter – you’re comfortable working on a leaner team, and excited to have a hand in developing product ideas.
Compensation & Benefits
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $40k – $52k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.
Salary is just one component of Sharebite’s total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Care Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
