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by Chris Durst July 31, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
ShowingTime+, a Zillow company, has posted a new Remote Customer Experience Consultant position on their careers page.
UPDATE: Literally minutes after posting, Zillow removed the position from their careers page. 😕 We have no control over this, of course, but we hate when it happens. Sorry that one bombed, but be sure to check out our daily job leads for some more options!
In this role, resolve customer inquiries and issues through phone, email, and chat channels.
This position is open to applicants from all 50 United States.
Applicants for the Remote Customer Experience Consultant job should have at least one year of customer service experience, and have excellent communication skills.
The posted pay range for this position is $18.80-$30 per hour for those states for which pay is listed. Actual amounts will vary depending on experience, performance and location.
Benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off.
Following are excerpts from the Remote Customer Experience Consultant job posting:
At ShowingTime, we are the industry leader in scheduling and managing real estate showings across the United States and Canada. With over 1 million real estate agents relying on our products and services, we play a vital role in maximizing their understanding and usage of our platforms. As a Customer Experience Consultant, you will be an integral part of our Customer Support team, providing exceptional service to our customers and helping them achieve success in their real estate endeavors.
About the role
- Learn and master the features and functionalities of ShowingTime products and services.
- Utilize various support tools simultaneously to effectively assist customers.
- Resolve customer inquiries and issues through phone, email, and chat channels.
- Follow a standardized process while customizing the troubleshooting experience for individual needs.
- Prioritize and complete pending callbacks to ensure timely resolution.
- Create and document cases accurately and efficiently.
- Meet performance and productivity metrics to deliver high-quality customer support.
- Maintain a high rating for calls graded on quality.
- Collaborate with internal and external customer support teams.
- Attend continued training sessions to stay updated on product and service enhancements.
- Promote additional ShowingTime products and services to customers.
Location and Compensation
his role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $18.80 – $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Minimum of 1 year of experience in customer service or equivalent role.
- Strong track record in resolving customer escalations.
- Ability to maintain cooperative relationships with all types of personalities.
- Excellent multitasking and attention to detail.
- Exceptional patience and active listening skills.
- Ability to thrive in a fast-paced, high-pressure environment.
- Capable of working independently or within a team.
- Clear and articulate communication skills, both verbal and written.
- Excellent punctuality and attendance record.
- Comfortable sitting for long periods of time.
- Basic computer skills, including typing and data entry.
Hours – Remote Customer Experience Consultant
Flexibility to work a non – traditional fixed shift. Shifts available are:
Tuesday – Friday 10-7pm EST, Saturday 9-6pm EST (off Sunday and Monday)
Tuesday – Friday 11- 8pm EST, Saturday 9-6pm EST (off Sunday and Monday)
Benefits
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Experience Consultant position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
