by Chris Durst Feb. 13, 2024
Viking, the cruise company, has posted openings for work from home Customer Relations Agents. These will probably fill quickly, so apply or share asap if interested.
“Hiring nationwide” per the company. No state hiring exclusions are noted in the job listing.
In this role, you would “manage inbound and outbound calls to discuss the guest’s post-cruise experience.”
The base hourly pay range is $17.59-$26.45.
Full-time employees are eligible for benefits including medical, dental, vision and life and disability insurance.
Here’s what Viking has posted about the openings:
We have an opening for Customer Relations Agent to join our Viking Customer Relations team at our corporate headquarters office in Woodland Hills, California (this position is fully remote).
As a key member of our Customer Relations team, you will be handling guests’ needs and post-cruise concerns. Your advocacy will drive greater trust and strengthen Viking’s relationship with the customer while protecting the company brand.
Job Summary:
- Manage inbound and outbound calls to discuss the guest’s post-cruise experience.
- Work independently managing a variety of cases that require critical thinking, research, and negotiation skills within short deadlines.
- Reinforce a customer-centric attitude using strong conflict resolution, negotiation and mediation skills.
- Support Post cruise guest retention efforts through professional compassion focusing on empathy and guest education.
- Serve as a customer advocate highlighting the guest’s perspective and experiences with the objective of promoting positive change within the organization.
- Act and communicate on behalf of the executive team.
- Provide real-time communication of trends, high risk and sensitive situations to management.
Job Requirements:
- Excellent verbal and written communication skills.
- Offer exceptional customer service skills with genuine desire to assist guests, teams and colleagues.
- Maintain trust and responsibility with confidential information.
- Work well independently.
- Have professional phone etiquette, business communication, negotiation, and mediation skills.
- Offer ability to solve practical problems and deal with a variety of variables in situations with inconsistent information, and willing to do what is needed to complete a task.
- Have research and analytical skills for collecting and evaluating information and data.
What we offer you:
- Highly competitive compensation plan.
- Hourly compensation range $17.59-$26.45 determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
- Employees are eligible for annual discretionary bonus.
- 401(k) plan with company match.
- Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
- Paid training.
- Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
- Opportunity to take a free and/or discounted cruise.
- Highly subsidized gym membership.
- Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
CLICK HERE for full details and to apply. To see more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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