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by Chris Durst May 22, 2024
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Conduent, the business process outsourcing giant, has posted Remote Customer Service Advisor openings.
This position starts at $17.31 per hour. It includes health benefits that start on day one for you and your family, paid training, and more.
In this role, you would be providing customer service via phone and will help customers with a variety of questions. Applicants for this full-time position should have excellent verbal and written communication skills, and be strong problem solvers.
The company is hiring nationwide except for the following:
States: AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City Metro, OR – Portland, MD – Montgomery County, Seattle, WA
Here’s an excerpt from Conduent’s Remote Customer Service Advisor position:
- Customer Service Advisor (Remote)
- Starting Pay Rate is $17.31/Hour
- Full time schedules between the hours of 7am – 12am CST.
- Plenty of growth opportunities within the team!
- Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
- Paid time off. Shift will be assigned after training which may include at least one weekend day.
- Fully work from home!
About the Customer Service Role – Remote
As Customer Service Advisor, the customer service you will be providing is via phone and will help customers with a variety of questions. Some common questions that you could receive from your customers are:
- My delivery is late. Can you help?
- My delivery arrived damaged. What can I do?
- When will I see a charge for my purchase?
You will be working independently from home in your secured workspace and will be expected to collaborate with management and co-workers in a remote setting.
To be successful in this role, you should have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.
Conduent has an exciting opportunity waiting for you if you:
- Are a problem solver who can patiently listen to, understand, and address complex customer issues.
- Have strong people skills to build a genuine connection with a customer
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best product for their needs.
- Are excited by innovative technology
- Want to work with one of the world’s most recognized brands
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers via phone.
- Can commit to 100% attendance for three weeks of paid training
Shifts for this position typically fall within the hour bands below:
- Monday – Sunday 7am – 12am midnight CST
To meet our requirements, you should:
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Have at least six months of customer service experience, preferably in a sales role
- Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
- Preferably, have previous Contact Center and/or work from home experience
- Have strong computer knowledge, including ability to accurately type at least 30 wpm;
- Have a workspace that can only be accessed by you during your work hours
- Be able to work independently with discipline and motivation to succeed in a virtual environment
- Have excellent English written and verbal communication skills
- Be courteous and friendly with high degree of professionalism
- Thrive in a fast-paced work environment
- Be flexible in working hours
- Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
In return we offer:
- $17.31 per hour plus incentive and bonus programs
- Health Benefits for you and your family, including medical, dental, vision
- Ability to develop your skills and grow your career
- Paid Time Off
- An opportunity to work for a company that is passionate about helping people.
We are currently NOT hiring in the following geographies:
States: AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City Metro, OR – Portland, MD – Montgomery County, Seattle, WA
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Advisor position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
