Remote Customer Service and Technical Support for Mobile Devices: Transcom is Hiring, $17.31/Hr.

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by Chris Durst      June 6, 2024

Transcom has posted openings for Remote Customer Service Advisor and Technical Support Advisor. Computer provided.

In this Remote Customer Service position, you would engage with callers, actively listen, analyze their need, and provide solutions. The company will provide you with a computer, monitor, and headset for on-the-job use in your home office.

In spite of the job title, tech support experience is not required and the mandatory paid training will help ensure you’re equipped for success in this role.

For this Remote Customer Service position, Transcom is hiring from AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, and WV.

Starting pay is listed as $17.31/hr. College not required.

The benefits package includes health coverage for you and your family, 401(k) investment options with employer match, and more.

Here’s what the company has posted about this Remote Customer Service position:

• Do you love helping people and sharing your knowledge?
• Do you want to grow your career with a company that rewards your hard work?
• Do you want to improve your work / life balance and work from the comfort of home?

What’s in it for YOU!

• $17.31 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay increases with continuous learning and advancement to new tiers of support
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE – Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Work At Home Customer Service Agent!

In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.

What we are looking for:

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements for Remote Customer Service Advisor

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
• Previous call center and/or work from home experience preferred

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV

Work at Home Requirements:

• For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
• (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)

Your hardwired internet connection must meet the minimum speed requirements:

• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

CLICK HERE for full details and to apply for the Remote Customer Service position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck in your next steps!

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