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by Chris Durst Feb. 10, 2025
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Allstate, the insurance company, has posted a Remote Customer Service Associate job to their careers page.
In this role, you’d help customers with various policy and billing queries.
The pay range is $17.50 – $25.62/hr., based on experience and qualifications.
A high school diploma or GED is preferred. “In lieu of the above education requirements, an equivalent combination of education and experience may be considered,” the listing adds.
The company offers what looks like a broad benefits package.
Following are excerpts from the Remote Customer Service Associate job posting:
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Key Responsibilities
- Inputs and tracks into the appropriate databases.
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Working knowledge of insurance policies and related processes and procedures.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Resolve routine, complex, and unique questions/issues.
Education
- High School Diploma or GED (Preferred)
Experience
- 0-2 years experience (Preferred)
- Life and Health License (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
- Adaptability, Billing, Call Center, Customer Follow-Ups, Customer Satisfaction, Customer Service, Multitasking, Oral Communications, Teamwork, Written Communication
Compensation
Compensation offered for this role is $17.50 – 25.62 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
