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by Chris Durst Mar. 17, 2025
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Circles, a Sodexo company that focuses on work-life balance solutions and employee support services, has posted Remote Customer Service Professional openings to their careers page.
It appears they have full-time, part-time, and overnight work options available.
Hours are as follows (all hours are noted in Eastern time):
- Full-time: Monday through Friday from 6:00AM to 2:30PM
- Part-Time: Tuesday through Saturday from 2:30pm to 8pm
- Overnight: Not listed
In this role, you will handle incoming calls and emails related to facilities management. Those communications generally originate from employees, technicians, and vendors and you will assess the nature of the request, document and dispatch to the appropriate party for resolution.
Applicants should have at least a high school diploma; customer service skills; extensive use of computer with experience with Microsoft Office products and the input of large amounts of data; excellent listening skills and telephone skills; and the ability to multi-task effectively.
The posted pay rate is $17 per hour, and benefits are listed for both full- and part-time employees.
Following are excerpts from the Remote Customer Service Professional job posting:
The Facilities Customer Service Professional handles incoming client calls while working within a facilities case management tool. You will be responsible for answering calls and emails related to facilities management from: employees, technicians, and vendors and will assess the nature of the request, document and dispatch to the appropriate party for resolution. All of these functions are delivered with a high focus on ensuring an optimal customer experience with every interaction.
Requirements
- Responds to routine inquiries via inbound phone calls
- Is required to assess the nature of the call and determine the most appropriate party to handle the call
- Processes incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc.
- Asks probing questions to understand and troubleshoot the root cause of the problem or request and determines the right party to service the work order.
- Dispatches the work order through telephone or email to appropriate contact
- Sets appropriate turn-around time expectations with the client based on priority codes
- Ensures that all reports are accurate and filed in a timely manner
- Selects priorities and organizes work to meet priorities
- Proactively identifies work order trends and communicates to the Team Coordinator and Program Lead
- Follows approved policies and procedures
- Resolves shift concerns and/or tasks with the Team Coordinator / Program Lead and co-workers
- Achieve goal of handling 45 requests per day average.
- Support team achievement of phone SLA goals
- Adherence to schedule shifts, keeping within guidelines for arrivals/departures and absences.
- Adhering to efficiency and accuracy standards.
- Support phone volume in the range of 70-100 phone interactions per shift.
- Mastery of Circles/Sodexo systems and knowledge matrix to support multiple accounts.
Job Specific Competencies Required Knowledge and Experience
- Must be able to demonstrate customer service skills
- High school diploma required
- Call center experience preferred (inbound)
- Extensive use of computer with experience with Microsoft Office products and the input of large amounts of data
- Switchboard or Helpdesk experience a plus
- Excellent listening skills and telephone skills
- Excellent professional communication and interfacing with customers and co-workers
- Ability to manage multiple tasks simultaneously
Compensation & Benefits [these details were pulled from the full-time job description]
Compensation is $17.00 per hour and eligible for a quarterly bonus!
- Medical, dental, vision insurance starting the first day of the month after hire
- Long-term and short-term disability insurance paid for by Circles
- 401k with match
- Life insurance paid for by Circles
- Generous PTO policy – Accrue up to 15 days during your first year
- Paid holidays
- One paid day off per year to volunteer
- Access to discount programs
- Four-week paid sabbatical every five years
- HSA/FSA account eligibility
- Access to Employee Assistance Program
- Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities
HOW TO APPLY
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CLICK HERE (and SCROLL DOWN) for full details and to apply for this Remote Customer Service Professional position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
